Summary
Overview
Work History
Education
Skills
Timeline
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Olivia Yorke

Olivia Yorke

Cambria Heights,United States

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills to promote personal growth and benefit a company/ agency.

Overview

8
8
years of professional experience
2
2
years of post-secondary education

Work History

Outbound Problem Solver

Amazon
Staten Island, NY
03.2020 - 04.2023
  • Improved business process support and optimization through continuously improved toolset.
  • Looked outside known experience to find solutions and produce results.
  • Gathered and designed technical specifications to solve customer needs.
  • Analyzed and understood situation to develop action plan.
  • Defined problem to identify, prioritize and select alternatives.
  • Utilized problem-solving skills to reduce or eliminate company expenses.
  • Researched and extracted data to complete tasks.
  • Recovered and repackaged products to meet deadlines.

Home Health Aide

Preferred Homecare
Queens, NY
01.2018 - 03.2020
  • Knowledgeable in Alzheimer and dementia care.
  • Provided mobility assistance such as walking and regular exercising.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Assisted disabled clients to support independence and well-being.
  • Followed nutritional plans to prepare optimal meals.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Offered patients and families emotional support and instruction in preparing healthy meals, independent living, and adaptation to disability or illness.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Assisted with end-of-life care.

Home Health Aide

Steps Home Care
White Plains, NY
07.2015 - 05.2018
  • Followed nutritional plans to prepare optimal meals.
  • Provided mobility assistance such as walking and regular exercising.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Administered medication as directed by physician.
  • Assisted disabled clients to support independence and well-being.
  • Utilized universal precautions and infection control principles in all aspects of care.
  • Transported clients for medical and personal outings.
  • Provided direct personal care and administrative services to clients in the privacy of their home.

Behavior Technician

The Center For Autism And Related Disorders, Inc
New York, NY
05.2016 - 01.2017
  • Conducted functional behavior assessments, functional analysis, preference assessments, and assessments of basic learning and language skills to identify target behaviors and purpose of behaviors.
  • Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
  • Promoted positive interactions with children with ADHD, Autism and oppositional defiance behavior by using visual supports, simplifying communication, and utilizing stress scales to turn emotions into concrete concepts.
  • Worked as part of collaborative team to address changing needs of children and families.
  • Trained clients to apply appropriate social skills and behavior modification techniques.
  • Monitored client progress to provide continued guidance and consistent feedback to families.
  • Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
  • Implemented strategies to reduce anxiety and stress levels in clients.

Education

Certification - Certified Nursing Assistant (CNA)

The New York Center For Medical Assistant Training
Queens, NY
02.2023 - 04.2023

Certificate - EKG Technician

The New York Center For Medical Assistant Training
Queens, NY
02.2023 - 04.2023

Certification - Phlebotomy Technician

The New York Center For Medical Assistant Training
Queens, NY
02.2023 - 04.2023

Associate of Science - Nursing

Passaic County Community College
Paterson, NJ
09.2010 - 12.2011

Skills

Medical terminology knowledge

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Timeline

Certification - Certified Nursing Assistant (CNA)

The New York Center For Medical Assistant Training
02.2023 - 04.2023

Certificate - EKG Technician

The New York Center For Medical Assistant Training
02.2023 - 04.2023

Certification - Phlebotomy Technician

The New York Center For Medical Assistant Training
02.2023 - 04.2023

Outbound Problem Solver

Amazon
03.2020 - 04.2023

Home Health Aide

Preferred Homecare
01.2018 - 03.2020

Behavior Technician

The Center For Autism And Related Disorders, Inc
05.2016 - 01.2017

Home Health Aide

Steps Home Care
07.2015 - 05.2018

Associate of Science - Nursing

Passaic County Community College
09.2010 - 12.2011

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Olivia Yorke