Olivia Zepeda
Galveston,TX
Summary
Proactive professional with extensive experience in fast-paced dining environments. Skilled in customer engagement, inventory management, and staff training, contributing to enhanced team performance and operational efficiency.
Overview
19
19
years of professional experience
Work History
Team Member
Whataburger
Galveston, Texas
04.2006 - 07.2025
- Delivered exceptional customer service in fast-paced dining environment.
- Prepared food items according to restaurant standards and safety guidelines.
- Collaborated with team members to streamline order processing and enhance service speed.
- Assisted in training new staff on operational procedures and service protocols.
- Monitored inventory levels and communicated restocking needs to management.
- Engaged customers with menu specials and offers to boost sales during promotional events.
- Worked hard to learn required tasks quickly to maximize performance.
- Welcomed customers warmly as they entered the store to create a positive atmosphere.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Collaborated with team members to maximize productivity and efficiency.
- Rotated through series of different stations based on team needs.
- Built and maintained working relationships with peers and upper management.
- Trained new team members using approved training materials and information.
- Identified opportunities to exceed job expectations.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Monitored expiration dates on food items for freshness assurance.
- Received, processed, and stocked merchandise in accordance with store policies.
- Upheld high standards of productivity and quality in operations.
- Adhered to safety guidelines while operating machinery or stocking shelves.
Education
Associate of Arts - General Studies
Galveston College
Galveston, TX12-2020
Skills
- Customer engagement
- Order processing
- Inventory management
- Quality control
- Food safety
- Staff training
- Team collaboration
Languages
English
Native/ Bilingual
Spanish
Limited
Timeline
Team Member
Whataburger
04.2006 - 07.2025
Associate of Arts - General Studies
Galveston College