Olivia Hyte
East Hampton
Summary
Dynamic Account Manager with a proven track record in client relations, strategic account planning, and contract negotiation. Skilled in driving client satisfaction and retention through relationship building and exceptional service delivery.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Account Manager
Centrix, Inc.
Shelton, CT
07.2024 - Current
- Managed client accounts to ensure satisfaction and retention through effective communication.
- Developed and maintained strong relationships with key stakeholders to drive business growth.
- Coordinated project timelines and deliverables to meet client expectations consistently.
- Collaborated with cross-functional teams to enhance service delivery and address client needs.
- Analyzed client feedback to identify trends and implement improvements in service offerings.
- Facilitated regular check-ins with clients to assess satisfaction and identify opportunities for upselling services.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Developed customized account plans for clients to help them achieve their business goals.
- Facilitated client meetings to gather feedback and adjust strategies accordingly, ensuring alignment with client objectives.
- Established long-term customer relationships to enhance client loyalty and satisfaction.
Certified Dental Assistant
Berkshire Pediatric Dentistry
Pittsfield, MA
10.2018 - 06.2024
- Assisted pediatric dentists during procedures to ensure optimal patient care and comfort.
- Prepared examination rooms and sterilized instruments to maintain a safe environment for patients.
- Educated parents and children on oral hygiene practices to promote better dental health outcomes.
- Managed patient scheduling and follow-up appointments to enhance office efficiency and patient satisfaction.
- Implemented new inventory management system, reducing supply costs and improving accessibility of materials.
- Trained new staff on office protocols and clinical procedures, fostering team cohesion and performance.
- Oversaw daily operations, ensuring compliance with dental regulations and best practices for patient safety.
- Evaluated practice workflows, identifying areas for improvement to streamline processes and boost productivity.
- Reduced dentist''s workload during procedures by anticipating their needs and having necessary instruments readily available.
- Utilized advanced dental equipment proficiently, including intraoral cameras and digital radiography tools, to support comprehensive patient assessments.
- Promoted a positive environment for patients and staff through effective communication and teamwork.
- Increased patient retention by developing strong relationships and providing personalized care.
- Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay, and areas needing treatment.
- Explained treatment procedures and instructed patients on home care guidelines.
- Supported dentists in diagnosing oral health issues by taking diagnostic x-rays as needed.
- Managed patient emergencies calmly and efficiently, coordinating with dental team members to provide appropriate care.
- Aided in the creation of custom dental appliances such as mouthguards or retainers by taking precise impressions of patients'' teeth.
- Educated patients on proper oral hygiene practices to maintain good oral health between visits.
Certified Orthodontic Assistant
Berkshire Orthodontics
Pittsfield, MA
09.2016 - 10.2018
- Assisted in patient preparation and comfort during orthodontic procedures.
- Managed inventory of dental supplies and equipment for optimal workflow.
- Educated patients on oral hygiene practices to enhance treatment outcomes.
- Collaborated with orthodontists to develop individualized treatment plans.
- Trained new staff on clinical procedures and office protocols effectively.
- Streamlined appointment scheduling processes, reducing patient wait times.
- Led patient follow-up initiatives to monitor progress and satisfaction levels.
- Documented progress notes accurately after each appointment, ensuring a complete and organized patient record for future reference.
- Maintained updated knowledge of industry advancements through participation in continuing education courses and professional development opportunities.
- Contributed to the growth of practice by providing exceptional care, leading to increased referrals from satisfied patients.
- Collaborated closely with orthodontist on treatment planning decisions, offering expertise as a Certified Orthodontic Assistant when needed.
- Assisted orthodontist in completing complex cases with precision, contributing to successful treatment outcomes.
Education
Dental Assisting
McCann Tech
North Adams06-2013
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Customer satisfaction
- Relationship building
- Sales development
- Relationship building and management
- Networking skills
- Customer relationship management (CRM)
- Documentation and reporting
- Strategic account planning
- Upselling
- Contract negotiation
- Client development
- Territory management
Certification
- DANB Certified Dental Assistant
Timeline
Account Manager
Centrix, Inc.
07.2024 - Current
Certified Dental Assistant
Berkshire Pediatric Dentistry
10.2018 - 06.2024
Certified Orthodontic Assistant
Berkshire Orthodontics
09.2016 - 10.2018
Dental Assisting
McCann Tech