Olivia M. Ormsby
Flagstaff ,AZ
Summary
I excelled in managing multiple tasks, such as taking reservations and addressing inquiries, with a warm and efficient approach. My expertise in customer service and organizational skills significantly contributed to improving team collaboration and service standards, demonstrating my ability to thrive in fast-paced environments. I am organized and a dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Hostess
El Tapatio 6
08.2018 - 05.2023
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Strengthened team morale by fostering an atmosphere of collaboration, mutual respect, and open communication among all staff members.
- Translate customers requests to servers as well as servers concerns to customers in either English or Spanish
Education
Bachelor of Science - Psychology
Northern Arizona University
Flagstaff, AZ05.2024
Skills
- Customer Service
- Effective Multitasking
- Patience and Empathy
- Phone Etiquette
- Detail Oriented
- Organizational Skills
- Active Listening
- Excellent Communication
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Hostess
El Tapatio 6
08.2018 - 05.2023
Bachelor of Science - Psychology
Northern Arizona University
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