Olivia Porter
Northfield
Summary
Dynamic Store Manager with a proven track record at Sherwin-Williams, excelling in strategic planning and team development. Expert in driving sales through effective communication and mentorship, achieving significant growth while enhancing customer satisfaction. Detail-oriented and skilled in Microstrategy, I foster a high-performing team culture focused on results.
Overview
4
4
years of professional experience
Work History
Store Manager
Sherwin-Williams
Hudson
11.2023 - Current
- Managing all aspects of store operations, including customer service, marketing, merchandising, inventory, financial reports, and store safety.
- Collaborating cross-functionally with contractors, district management, sales representatives, design executives, and marketing team while holding each accountable.
- Responsible for training and hiring store employees, establishing work schedules and assignments, and providing guidance to help employees grow professionally.
- Accountable for 40 prospecting calls a week, along with 10 on-site, face-to-face customer sales calls, and developing a yearly business plan in order to meet a 13% budget.
- Comfortable presenting PLRs to customers to educate them on new products and areas beneficial to their business.
Assistant Store Manager
Sherwin-Williams
Akron
05.2021 - 11.2023
- Assisted the store manager with store operations.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Education
BBA - Marketing
Kent State University
Kent, OH05-2021
Color Certificate
Sherwin-Williams Color Training
01-2024
Skills
- Detail-oriented
- Task-oriented
- Time management
- Verbal and written communication
- Microstrategy
- Strategic planning
- Team development
Accomplishments
- Achieving round two of 2025 March Madness competition for new accounts within the entire Mid-Western Division of Sherwin-Williams stores with 15 new accounts and over $5,000 in sales.
Timeline
Store Manager
Sherwin-Williams
11.2023 - Current
Assistant Store Manager
Sherwin-Williams
05.2021 - 11.2023
BBA - Marketing
Kent State University
Color Certificate
Sherwin-Williams Color Training
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