Olivia Tice
Jacksonville,FL
Summary
Client Support Representative with articulate communication skills and proactive approach to problem-solving. Adept at building strong client relationships, delivering exceptional customer service, and ensuring client satisfaction. Driven to stand out by exceeding client expectations and continuously seeking ways to enhance support processes. Highly ambitious and forward-thinking, consistently pursuing excellence in every client interaction. I am a collaborative individual with expertise in providing exemplary service regarding benefits support and with multitasking Benefits Specialist knowledgeable in state and federal regulations and maintaining employee confidentiality.
Overview
4
4
years of professional experience
Work History
Benefits Coordinator
Claimify
07.2025 - 04.2026
- Coordinated benefits enrollment processes, ensuring accuracy and timely communication to employees.
- Developed and maintained employee benefits documentation, enhancing accessibility and understanding of programs.
- Analyzed benefits data to identify trends, contributing to informed decision-making regarding program enhancements.
- Managed communication between employees and insurance providers to resolve inquiries and issues efficiently.
- Developed strong relationships with carrier representatives to address claims issues effectively while advocating for the best interests of employees.
- Resolved claims disputes and client issues effectively.
Member Support Representative
Sunlife
03.2025 - 05.2025
- Fostered strong client relationships by providing clear and empathetic communication.
- Acted as a liaison between clients and internal teams to streamline communication and improve issue resolution
- Documented all interactions, resolutions, and follow-ups in a detailed and accurate manner
- Processed payments according to established guidelines within prescribed timelines.
- Managed a high volume of incoming calls and emails, professionally and efficiently addressing member needs.
Claims Examiner/ Data Entry Associate
Prudential
05.2024 - 02.2025
- Acted as the primary point of contact for inquiries, delivering a positive and effortless client experience Interpreted terms of insurance policies to determine validity of claim.
- Developed and maintained positive relationships with customers by providing timely, accurate information and solutions to their inquiries or problems.
- Responded promptly to customer requests via phone, email or chat applications.
Benefits Service Representative
Fidelity Investments
06.2022 - 04.2024
- Explained benefit programs and eligibility requirements to employees.
- Assisted with claims processing and resolving any discrepancies or issues that arose.
- Responded to benefit inquiries from employees on plan provisions, benefits enrollments and status changes.
- Administered employee insurance, pension and savings plans, worked with insurance brokers and plan carriers.
- Managed employee deductions, contributions to pension plans, health insurance coverage and other benefit programs.
- Investigated and resolved employee benefit issues and complaints.
- Guided clients through platform features and tools, empowering them to navigate the system independently
Education
High School -
Dr. Phillips High School
Orlando01-2019
Skills
- Data entry
- Relationship building
- Benefits explanation
- Benefits administration
- Client Education
- Document processing
- Payment processing
- Account management
- Financial transactions
- CRM software
Timeline
Benefits Coordinator
Claimify
07.2025 - 04.2026
Member Support Representative
Sunlife
03.2025 - 05.2025
Claims Examiner/ Data Entry Associate
Prudential
05.2024 - 02.2025
Benefits Service Representative
Fidelity Investments
06.2022 - 04.2024
High School -
Dr. Phillips High School