Olivia Zupancic
Summary
Compassionate and adaptable PCNA experienced in fast paced and changing environments. Skilled in maintaining safety, communicating with diverse populations, and delivering the best patient care. Background in aviation and banking strengthens crisis management and teamwork. Currently enrolled in coursework and awaiting the start of nursing school. Seeking to grow my skills and experience in an Emergency Department.
Overview
7
7
years of professional experience
Work History
Patient Care Nursing Assistant
University Hospitals
Willoughby, OH
12.2024 - Current
- Assisted patients with all daily living activities, ensuring comfort and safety.
- Took vital signs, ECGs, bladder scans, and reported notable changes to nursing staff promptly.
- Documented all patient care activities accurately in electronic health records.
- Participated in training sessions to enhance skills and knowledge in patient care practices.
Flight Attendant
United Airlines
Cleveland, OH
11.2021 - 12.2024
- Partook in safety demonstrations and briefings, reinforcing adherence to safety protocols.
- Addressed passenger inquiries and concerns promptly, enhancing overall flight experience.
- Coordinated with crew members to manage in-flight service operations efficiently.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
Associate Banker
Chase Bank
Lyndhurst, OH
11.2018 - 10.2021
- Assisted clients with account inquiries, resolving issues efficiently and enhancing customer satisfaction.
- Processed transactions accurately, ensuring compliance with bank policies and procedures.
- Maintained accurate records of all transactions, keeping track of daily activities for auditing purposes.
Education
Associate of Applied Science - Nursing
Lakeland Community College
Kirtland, OH12.2028
Skills
- Customer service
- Team collaboration
- Compassionate care
- Attention to detail
- Medical terminology
Additional Information
Participation in University Hospital’s virtual patient observer pilot program.
Timeline
Patient Care Nursing Assistant
University Hospitals
12.2024 - Current
Flight Attendant
United Airlines
11.2021 - 12.2024
Associate Banker
Chase Bank
11.2018 - 10.2021
Associate of Applied Science - Nursing
Lakeland Community College