Olivia Chumbley
Clarksville,TN
Summary
Versatile professional with a proven track record in roles ranging from Residential House Cleaner to Quality Assurance Supervisor at Airtech International. Excelled in fostering client relationships and leading quality improvement initiatives. Achieved significant enhancements in productivity and service quality through meticulous attention to detail and effective team collaboration.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Residential House Cleaner
Self-Employed
08.2024 - Current
- Developed strong relationships with clients, earning trust through reliability and attention to detail.
- Organized tasks efficiently, enabling increased productivity during each work shift.
- Cleaned and sanitized bathrooms, hallways, bedrooms, living rooms and kitchens.
- Managed inventory of supplies and equipment, ensuring proper maintenance and cost-effective purchasing decisions.
- Followed procedures when using chemical cleaners and power equipment to prevent damage to floors and fixtures.
- Fostered open communication with clients regarding expectations and feedback, leading to better overall service delivery.
Resource Consultant
Centerstone
01.2024 - 08.2024
- Participated in networking events to establish connections with industry professionals and potential clients, expanding the company's reach in the market.
- Conducted regular follow-ups with placed candidates to ensure satisfaction and address any concerns or challenges in a timely manner.
- Completed intake assessment forms and filed clients' charts.
- Supported office staff and operational requirements with administrative tasks.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Collaborated with healthcare professionals to ensure patients received appropriate services and resources.
- Established rapport with patients through empathetic listening skills and providing relevant information regarding their care plans.
Quality Assurance Supervisor
Airtech International
06.2022 - 12.2023
- Assessed investigation reports of subordinate quality assurance personnel and addressed any procedural deviations.
- Monitored testing processes, test development and user acceptance testing.
- Collaborated with cross-functional teams to drive continuous improvement initiatives throughout the organization.
- Oversaw onboarding and training of new employees to promote qualified and well-coordinated quality assurance team.
- Led regular meetings with staff to review performance metrics, address any concerns or challenges, and provide updates on organizational initiatives related to quality assurance.
- Conducted risk assessments for proposed changes in processes or materials to evaluate potential impact on product quality and ensure smooth implementation.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Tracked quality issues with external customers, suppliers, and internal plant operations.
Quality Technician
Airtech International
06.2019 - 06.2022
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Performed thorough inspections of incoming materials and outgoing products.
- Inspected manufactured parts by reviewing visually and assessing dimensions.
- Sampled materials and products to conduct in-depth measurements and tests.
Education
Bachelor of Science - Psychological Science
Austin Peay State University
Clarksville, TN12-2024
Bachelor of Science - Pre-Seminary
University of Tennessee, Southern
Pulaski, TN12-2016
Skills
- Deep cleaning expertise
- Reliability and punctuality
- Corrective action planning
- Auditing techniques
- Quality inspection
- Product testing
- ISO standards
- Customer complaint handling
- Appointment scheduling
- Charting and clinical documentation
- Customer service
- Microsoft office
Certification
- Adult and Pediatric First Aid/CPR/AED American Red Cross September 2024
Languages
English
Native or Bilingual
Timeline
Residential House Cleaner
Self-Employed
08.2024 - Current
Resource Consultant
Centerstone
01.2024 - 08.2024
Quality Assurance Supervisor
Airtech International
06.2022 - 12.2023
Quality Technician
Airtech International
06.2019 - 06.2022
Bachelor of Science - Psychological Science
Austin Peay State University
Bachelor of Science - Pre-Seminary
University of Tennessee, Southern
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