OLIVYA HIGGINS
Westland,MI
Summary
I am a very hard worker and very quick at learning how to do new things. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Premier Pet Supply
Westland, MI, USA
12.2022 - Current
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products
- Greeted customers and helped with product questions, selections, and purchases
- Offered each customer top-notch, personal service to boost sales and customer satisfaction
- Helped customers complete purchases, locate items, and join reward programs
Daycare Assistant
M&M Daycare
Westland, MI
10.2021 - Current
- Provide child care, such as Teaching how to talk, how to use fine motor skills, potty training, etc.
- Ensuring the safety of children at all times, including watching for accidents and providing first aid
- Keeping records of children's progress, routines, and interests
- Maintaining a clean and organized daycare environment
Cashier
Checkers & Rally's Drive-In Restaurants
Bay City, MI
06.2021 - 08.2021
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Crew Member
Wendy's
Clare, MI
06.2020 - 05.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
Education
Associate Of Arts - Fine Arts
Delta Community College
Saginaw, MI06.2022
High School Diploma -
Coleman Junior/Senior High School
Coleman, MI05.2021
Skills
- Quick learner
- Childcare Provider
- Customer service
- Animal Care
- Caregiving
- Pet Sitting
- Meal Preparation
- Serving Experience
- Dog Handling
- Early Childhood Education
- Cooking
- Merchandise Recommendations
- Purchase Packaging
- Speech Clarity
- Basic Mathematics
- Payment Processing
- Independent judgement
- Product Recommendations
- Cash Drawer Management
- Excellent Written and Verbal Communication
- Customer Engagement
- Inventory and Stocking
- Money Handling
Certification
CPR Certification
Timeline
Retail Sales Associate
Premier Pet Supply
12.2022 - Current
Daycare Assistant
M&M Daycare
10.2021 - Current
Cashier
Checkers & Rally's Drive-In Restaurants
06.2021 - 08.2021
Crew Member
Wendy's
06.2020 - 05.2021
High School Diploma -
Coleman Junior/Senior High School
Associate Of Arts - Fine Arts
Delta Community College