Olivya Rivera
Chelsea,MA
Summary
Skilled communicator with a talent for diffusing tense situations. Excels at working collaboratively with others. Committed to treating everyone with respect and providing support to peers and those around. Consistently maintains a professional approach.
Overview
5
5
years of professional experience
Work History
Server
Wagamama
Boston, MA
04.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Assisted in training new hires, providing guidance on restaurant standards and our work dynamic
- Bussed and reset tables to keep dining room and work areas clean.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff in English and Spanish to ensure timely delivery of orders and apledge accommodations, resulting in satisfied customers.
Guest Service Advocate
Target
Everett, MA
08.2021 - 04.2023
- Improved customer satisfaction by promptly addressing inquiries and resolving issues.
- Demonstrated empathy and active listening skills when dealing with frustrated customers, diffusing tense situations effectively.
- Analyzed customers' issues and complaints and initiated corrective actions.
- Maintained knowledge of company products and services to provide accurate information to clients.
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Supported team members, fostering a collaborative and productive work environment.
- Managed cash and credit transactions, along with refunds.
Sales Associate
TJX Companies
Chelsea, MA
10.2020 - 10.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Education
Economics/Finance
Bentley University
Waltham, MAHigh School Diploma -
Chelsea High School
Chelsea, MA05.2023
Skills
- Heavy Lifting
- Leadership
- Law Enforcement
- Writing Skills
- Time Management
- Math
- Strong work ethic
- Exceptional customer service
- Memory retention
- Safe food handling
- Food running
- High volume dining
- Team collaboration
- Item promotion
- Bilingual; Spanish and English
Languages
Spanish
Native or Bilingual
Timeline
Server
Wagamama
04.2023 - Current
Guest Service Advocate
Target
08.2021 - 04.2023
Sales Associate
TJX Companies
10.2020 - 10.2021
Economics/Finance
Bentley University
High School Diploma -
Chelsea High School