Olivya Sanchez
Selden,NY
Summary
Experienced professional in customer service and office operations, specializing in staff training and schedule management. Proven track record in maintaining organized environments and enhancing client experiences. Strong conflict resolution skills with a focus on ensuring customer satisfaction and loyalty. Committed to fostering team collaboration and operational efficiency.
Overview
6
6
years of professional experience
Work History
Waitress
La Bistro
Coram, New York
10.2023 - Current
- Trained new waitstaff on menu items and service standards.
- Processed cash transactions and payments with accuracy.
- Maintained cleanliness and organization of dining areas throughout shifts.
- Addressed customer complaints promptly to maintain satisfaction and foster loyalty.
- Ensured food safety and sanitation to prevent foodborne illness.
Office Worker
Party Artistries
Ronkonkoma, New York
06.2020 - 08.2023
- Established organized filing systems, maintaining accurate records and databases.
- Performed clerical duties, including photocopying, faxing, and mailing tasks.
- Communicated with customers via phone and email, maintaining a professional tone and approach.
- Managed front desk operations.
- Responded to customer inquiries, delivering timely information and assistance.
- Coordinated events and managed service bookings for various clients, enhancing client satisfaction.
- Managed appointments and staff schedules using scheduling software effectively.
Education
EMT Certification -
Suffolk Remsco EMT-B Course
Bay Shore, NY08-2026
Advanced Regents Diploma - General Studies
Sachem North High School
Holbrook, NY06-2024
General Studies
Suffolk County Community College
Selden, NY05-2026
Skills
- Customer service
- Team collaboration
- Data entry
- Attention to detail
- Reliability and punctuality
- Memory retention
Affiliations
- Marching band throughout high school
- Drama club throughout high school
- Honors society throughout high school
- Volunteer EMT with the Ronkonkoma Fire Department
Timeline
Waitress
La Bistro
10.2023 - Current
Office Worker
Party Artistries
06.2020 - 08.2023
EMT Certification -
Suffolk Remsco EMT-B Course
Advanced Regents Diploma - General Studies
Sachem North High School
General Studies
Suffolk County Community College