Ollie E Torain Jr
Atlanta,GA.
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
25
25
years of professional experience
Work History
Venue Director
Pinnacle Live / Courtland Grand Hotel
02.2024 - Current
- Spearheaded the development of new event concepts, resulting in unique offerings that set the company apart from competitors.
- Led post-event evaluations to identify areas for improvement and implement necessary changes for future success.
- Cultivated lasting relationships with key industry partners, expanding the company's network of reliable service providers.
- Managed complex timelines and resource allocation for multiple concurrent projects without compromising quality or efficiency.
- Delivered memorable events that exceeded client expectations, leading to increased repeat business and referrals.
- Oversaw event happenings in progress, answered guest questions, acted quickly to resolve problems and trained and supported 25 team members and volunteers.
Operations Manager
Pinnacle Live/Omni At Centennial Park
02.2023 - 04.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- In first 5 months successfully scheduled labor and fulfilled gear for 1.2 million dollars worth of events.
- Hired and established Part time on call Labor force to help control Labor cost for Pinnacle Live.
- Designed rigging plots and diagrams to help streamline set up process and make thing more efficient.
- finished 2023 with over 6 million dollars in AV revenue 33% of Net income
Director of Event Technology
PSAV/ Philadelphia Airport Marriott & The Delta By Marriott
08.2021 - 02.2023
- As Director of AV in this building made plan to get this property back to 80% of pre-pandemic revenue
- Customer Service and follow-through has created 9.83 (loyalty) and 9.67 overall satisfaction with Encore
- Worked hand and hand with Hotel Staff in creating many memorable events for clients from weddings to corporate meetings
Operations Manager
Encore
05.2018 - 10.2019
- Representative for PSAV in all day-to-day business
- Accomplished 100 percent customer satisfaction score for 2019
- Combined revenue of 2.3 million dollars for 2019
- Planned numerous successful event alongside Union staff for both Atlantic City Convention Center and Sheraton AC
Director of Event Technology
PSAV Presentation Services
04.2016 - 12.2017
- Strengthen present and possible future business ventures 2017, April 2018
- As Director of AV in this building I increased revenue from $531,000.00 to more than $900,000.00 Year over year
- Increased ESS (Event Survey Scores) 20 points from first quarter to fourth quarter with steady growth each quarter
- Assumed responsibility of over $250,000.00 of PSAV's newly acquired assets, Was responsible for inventory and upkeep of all items during this position
- Worked hand and hand with Hotel Staff in creating many memorable events for clients from wedding to corporate meetings.
Director of Event Technology
PSAV, Philadelphia Airport Marriott
02.2015 - 03.2016
- As Director of AV in this building I doubled corporate forecasted AV revenue growth for the year
- Increased ESS scores 10 points from first quarter to fourth quarter with steady growth each quarter
- Worked hand and hand with Hotel Staff in creating many memorable events for clients from wedding to corporate meetings
Director of Event Technology
PSAV Presentation Services
11.2014 - 08.2015
- First month selling AV in the building broke record for AV sales revenue in one month for the Hotel since its inception 6 years ago
- Forecasted and have been delivering a 15% growth in revenue from previous AV company
- Worked hand and hand with Hotel Staff in creating many memorable events for clients from wedding to corporate meetings and Lighting was feature in 2015 wedding magazine in Philadelphia
Director of Event Technology
PSAV/ Sheraton Suites, Four Points And Aloft
01.2014 - 01.2015
- Doubled the projected revenue growth for 2014
- Closed out the fourth quarter of 2014 with Best-in-class MPSI scores for North America in Audio Visual service and High-Speed Internet Access
- Created appealing value Audio Video packages for social events this year to increase revenue for 2015
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
- Analyzed event costs to identify areas of improvement and cost savings.
Head of Sound
Feld Entertainment
10.2008 - 01.2011
- Successfully worked way from Monitor Engineer to Head of Sound for gold tour in less than 8 months.
- Mixed Audio for hundreds of people in Arena's and convention centers all over east coast and Puerto Rico.
- Worked with new labor successfully in every city of our 125 city tour per Year
- Built all audio racks and refurbished all chain motor for Ringling Brothers Boom a Ring tour.
Staff Sergeant
United States Air Force
10.1999 - 10.2005
- Supervised shifts with subordinates ranging in numbers from 3 to 150
- Installed and managed inventory system for tracking tools and equipment of 13.9 million dollars from 89% to 98.7% accountability for all equipment
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Education
Bachelors of Science - Entertainment Business
Full Sail Real World Education, Real World Education
Orlando, Florida2010
Associate of Science - Recording Arts Technology
Full Sail University
Winter Park, FL09.2007
Skills
- Familiar with OSHA and Union standards and practices
- Proficient in office programs for Windows and Mac software
- Proficient with every aspect of Audio Visual
- Proficient in logistics (Labor Grid & Inventory)
- Proficient in contracting
- Project planning and development
- Staff Management
- Negotiation
- Written Communication
- Budgeting
- Proficient in Profit & Loss statement management
- Analytical and Critical Thinking
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Tech-Savvy
Quote
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Timeline
Venue Director
Pinnacle Live / Courtland Grand Hotel
02.2024 - Current
Operations Manager
Pinnacle Live/Omni At Centennial Park
02.2023 - 04.2024
Director of Event Technology
PSAV/ Philadelphia Airport Marriott & The Delta By Marriott
08.2021 - 02.2023
Operations Manager
Encore
05.2018 - 10.2019
Director of Event Technology
PSAV Presentation Services
04.2016 - 12.2017
Director of Event Technology
PSAV, Philadelphia Airport Marriott
02.2015 - 03.2016
Director of Event Technology
PSAV Presentation Services
11.2014 - 08.2015
Director of Event Technology
PSAV/ Sheraton Suites, Four Points And Aloft
01.2014 - 01.2015
Head of Sound
Feld Entertainment
10.2008 - 01.2011
Staff Sergeant
United States Air Force
10.1999 - 10.2005
Bachelors of Science - Entertainment Business
Full Sail Real World Education, Real World Education
Associate of Science - Recording Arts Technology
Full Sail University
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