Olsanta Barthelemy
407 NE 17th, Ave Boynton Beach ,FL
Summary
Dynamic leader with a proven track record at Wendy’s, enhancing customer satisfaction scores significantly through innovative service protocols and staff development. Expert in team leadership and problem-solving, adept at mentoring staff and streamlining operations. Achieved notable improvements in team performance and customer service quality, demonstrating exceptional organizational skills and a commitment to excellence.
Overview
5
5
years of professional experience
Work History
Manager
Wendy’s
01.2020 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Managed senior-level personnel working in marketing and sales capacities.
Education
Associate Of Arts - Nursing
Palm Beach State College
Lake Worth, FLSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff management
- Staff training and development
- Goal setting
- Relationship building
- Sales management
- Emergency response
- Positive attitude
- Problem resolution
- Attention to detail
- Problem-solving
- Organizational skills
- Team development
- Staff training
- Problem-solving aptitude
Languages
Haitian creole
Native or Bilingual
English
Full Professional
French
Native or Bilingual
Timeline
Manager
Wendy’s
01.2020 - Current
Associate Of Arts - Nursing
Palm Beach State College
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