Olson E. Santiago Carreras
Bohannon Development Corporation
Houston,TX
12
years of professional experience
Professional with experience in customer service and safety protocols, prepared for this role. Strong focus on teamwork and adaptability, ensuring smooth operations and exceptional passenger experiences. Skilled in conflict resolution, emergency response, and communication, with calm and approachable demeanor that fosters trust and cooperation among colleagues and passengers.
Work History
Leasing Professional
3 Months- Managed leasing pipeline from prospect inquiry through application approval and move-in coordination.
- Conducted property tours and presented floor plans, amenities, and community features to prospective residents.
- Processed lease agreements, renewals, addenda, and move-in documents with accuracy and compliance.
- Maintained resident records in property management system and updated account statuses promptly.
- Improved resident retention rates by consistently providing exceptional customer service experiences at every interaction point.
Flight Attendant
8 Years 8 Months- Uphold passenger safety and security by executing comprehensive preflight inspections and adhering to all FAA regulations and company policies.
- Execute safety briefings and proficiently handle emergency situations involving medical incidents and evacuations, maintaining rigorous compliance with safety protocols.
- Facilitate exceptional customer service through assistance with passenger seating, baggage management, and provision of special accommodations to enrich travel experience.
- Demonstrate calmness in high-pressure situations, successfully addressing passenger issues and conflicts while maintaining an uplifting onboard environment.
- Execute comprehensive cabin inspections consistently meeting rigorous safety, cleanliness, and operational standards.
- Provide safe, reliable, and efficient onboard service while fostering a caring and professional experience for passengers in a fast-paced environment.
Manager
3 Years 2 Months- Streamlined orientation materials to align with updated sales strategies.
- Collaborated with retail store manager to evaluate job results and learning requirements.
- Led cross-functional teams to enhance operational efficiency and achieve strategic goals.
- Established networks for sharing insights and best practices.
- Led daily store operations, ensuring seamless customer service and efficient sales processes.
- Trained and mentored team members to enhance product knowledge and improve sales techniques.
Education
High School Diploma
Skills
Fluent in Spanish and English
Quick adaptability to new tasks
Goal-oriented performance
Experienced with Microsoft Office applications
Customer service
Time management
Strong work ethic
Attention to detail
First aid
FAA regulations
Problem-solving
Flight safety
Timeline
Leasing Professional
Bohannon Development Corporation
07.2026 - CurrentRead More
Flight Attendant
Spirit Airlines
09.2017 - 05.2026Read More
Manager
Cricket Wireless
06.2014 - 08.2017Read More
Escuela Libre De Musica De San Juan Ernesto Ramos Antonini
High School Diploma
Read More