Daphne Da Silva
Buffalo,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Leasing Professional
Campus Life and Style
05.2022 - Current
- Successful lease negotiation and administration, exceeding 100% occupancy targets through strategic marketing
- Dedicated to providing exceptional customer service and fostering positive relationships with tenants
- Committed to ongoing professional development to stay updated on industry trends and regulations
Medical Assistant
Buffalo Medical Group
10.2022 - 09.2023
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Built strong relationships with patients through effective communication skills that foster trust in clinic's commitment to quality care.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
Peer Coach
University at Buffalo
01.2021 - 05.2022
- Help undergraduate students learn new study skills to better their GPA
- Reviewed lesson material with students individually or in small groups.
- Facilitated student understanding of complex topics by simplifying concepts and using relatable examples from everyday life.
- Promoted effective study habits by sharing proven strategies for time management, organization, and test preparation.
Orientation Leader
University at Buffalo
06.2021 - 02.2022
- Student leader to incoming first year students as well as transfer students
- Conducted orientation online and created welcoming environments for students
- Engaged with different offices on campus and networked
- Guided groups of up to 30 people on scheduled tours.
Sales Associate
La Newyorkina
06.2018 - 01.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Intern
NewYork-Presbyterian/Weill Cornell Medical Center
10.2016 - 04.2017
- Aided nursing staff with wound care management, dressing changes, and monitoring healing progress over time.
- Contributed to positive patient experiences by providing compassionate bedside manner and addressing individual needs.
- Enhanced hospital efficiency by supporting doctors and nurses with daily tasks and administrative duties.
- Helped maintain a clean and organized hospital environment by stocking supplies, cleaning patient rooms, and ensuring equipment was in proper working order.
Volunteer
Mary Manning Walsh Home
06.2016 - 08.2016
- Contributed to a positive atmosphere within the nursing home by consistently demonstrating kindness, empathy, and respect towards both residents and staff members.
- Supported the planning and execution of recreational activities to boost resident morale and social engagement.
- Offered assistance during meal times, ensuring residents were comfortable and received appropriate nutrition based on their individual dietary needs.
Education
Master of Arts - Biology
Buffalo State University, The State University of New York
Buffalo05.2024
Bachelor of Arts - Biological Sciences
University At Buffalo, The State University of New York
Buffalo, NY08.2022
Skills
- HIPAA Compliance
- Customer Service
- Telephone and email etiquette
- Goal-oriented mindset
- Computer Skills: Windows OS, Microsoft Excel, Google Docs
- Fluent in English and Portuguese, has knowledge in Spanish and American Sign Language
Websites
Accomplishments
- Inducted into the National Honors Society, Cathedral High School, Spring 2016
- Medical Gateways Honorable Mention Award, June 2018
- Advanced High School Diploma, June 2018
Clubs
- UB MAPS (Minority Association of Pre-medical Students), Social Media Outreach Coordinator, Informs students on internship opportunities and allows us to gain knowledge on medical careers
- UB True Blue, Social Media Coordinator, Create a welcoming and fun environment at UB games such as football, soccer, basketball, and volleyball
- UB WISE, Learn more about women in science and encourage each other to keep trying our best within our respective fields
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Elementary
Timeline
Medical Assistant
Buffalo Medical Group
10.2022 - 09.2023
Leasing Professional
Campus Life and Style
05.2022 - Current
Orientation Leader
University at Buffalo
06.2021 - 02.2022
Peer Coach
University at Buffalo
01.2021 - 05.2022
Sales Associate
La Newyorkina
06.2018 - 01.2020
Intern
NewYork-Presbyterian/Weill Cornell Medical Center
10.2016 - 04.2017
Volunteer
Mary Manning Walsh Home
06.2016 - 08.2016
Master of Arts - Biology
Buffalo State University, The State University of New York
Bachelor of Arts - Biological Sciences
University At Buffalo, The State University of New York
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