Kierra Plummer
Fogelman Properties
Memphis,TN
3
years of professional experience
Detail-oriented administrative professional with experience in property management, healthcare financial services, records management, customer support, and compliance-driven environments. Skilled in processing applications, maintaining confidential records, verifying documentation, coordinating transactions, and ensuring accuracy while managing high-volume workflows. Experienced working with policies, procedures, financial documentation, and customer inquiries. Seeking an administrative, clerical, records, or government support position where strong organization, attention to detail, and service-focused experience can contribute to operational efficiency.
Work History
Leasing Professional
10 Months- Managed administrative processes for leasing applications, resident records, and property documentation to streamline operations.
- Manage administrative processes related to leasing applications, resident records, and property documentation.
- Coordinate move-in processes, documentation collection, and account updates.
- Prepared reports and tracked resident information to enhance daily office operations.
- Prepare reports, track resident information, and support daily office operations.
- Maintain accurate records in property management systems and databases.
- Supported compliance through consistent documentation and organized file maintenance.
Leasing Professional
5 Months- Processed rental applications and ensured documentation completeness and accuracy to facilitate timely approvals.
- Maintained confidential resident files and regularly updated records in management systems to support compliance and efficiency.
- Maintained confidential resident files and updated records within management systems.
- Coordinated with residents, vendors, and internal teams to streamline daily operations and enhance service delivery.
- Followed established procedures to ensure accurate processing and timely completion of tasks.
Office Administrator
1 Year- Administered record maintenance, application processing, and resident account management to streamline operations.
- Organized documentation and ensured compliance by maintaining accurate property files.
- Supported reporting and audits while upholding accuracy in property records management.
- Managed multiple priorities while meeting deadlines in a fast-paced office environment.
- Supported customer service operations while ensuring accurate documentation and adherence to company policies.
Patient Financial Advocate
10 Months- Reviewed and processed patient financial information while ensuring accuracy, confidentiality, and compliance with healthcare policies.
- Verified documentation and maintained accurate records for patient accounts and financial assistance processes, supporting timely resolution of financial matters.
- Assisted customers with account inquiries, payment details, and documentation requirements to ensure clarity and compliance.
- Coordinated with internal departments and external agencies to effectively resolve account issues, enhancing patient satisfaction and financial clarity.
- Managed sensitive information while following HIPAA privacy requirements.
- Maintained organized workflows while handling multiple cases and deadlines.
Education
High School Diploma
Skills
Administrative Support & Office Operations
Records Management & Data Entry
Document Review & Verification
Application Processing
Financial Documentation Review
Policy & Procedure Compliance
Confidential Information Handling
Customer Account Support
Report Preparation & Record Maintenance
Scheduling & Coordination
Database Management
Microsoft Office Suite
HIPAA Compliance
Problem Resolution
Written & Verbal Communication
ADDITIONAL QUALIFICATIONS
- Experience handling confidential information and regulated documentation
- Strong attention to detail and accuracy
- Ability to interpret policies, procedures, and guidelines
- Experienced with high-volume administrative workflows
- Skilled in maintaining organized records and databases
- Quick learner with the ability to adapt to new systems and processes
Timeline
Leasing Professional
Fogelman Properties
10.2025 - CurrentRead More
Leasing Professional
Beztak
05.2025 - 10.2025Read More
Office Administrator
CLB Management
05.2024 - 05.2025Read More
Patient Financial Advocate
Firstsource Solutions
07.2023 - 05.2024Read More
High School Diploma
Read More