OLTJON MEMA
Fairview Park
Summary
Exceptional business leader with strong track record in overseeing operations, driving performance, and enhancing profitability. Adept at strategic planning, financial analysis, and process improvement, with focus on collaborative team management and adaptability to changing needs. Known for effective communication, problem-solving abilities, and commitment to achieving organizational goals.
Overview
24
24
years of professional experience
Work History
Business Manager
Real Time Intelligence
12.2021 - Current
- Own the end-to-end operational function of a venture-backed startup as a team of one: the single point of accountability across finance, HR, compliance, IT, and internal systems, and the operator every other function relies on.
- Translate founder priorities into decision-ready models and reporting: own the 60-month integrated operating model, ARR waterfall, pipeline-weighted cash forecasting, burn multiple dashboards, customer revenue schedules, and the monthly board reporting package.
- Expanded role from accounting ops to oversee full close, G&L redesign, pipeline and investor reporting, CARTA cap table maintenance, exit strategy reporting, and board deck ownership.
- Drive quantified spend and burn discipline: cut Azure infrastructure spend from $45K/month to a steady $30K/month (roughly $180K annualized) through reservation optimization and query architecture improvements.
- Reduced monthly burn from negative $71K to negative $30K at year-end through expense rationalization, pricing redesign (flat-rate to per-unit and feature-based), and SaaS cost structure reallocation across Delivery, R&D, and Analytics.
- Run full-cycle HR and people operations as the sole HR function: offer letter through first paycheck, benefits and 401(k) administration, multi-state SUI and Workers' Comp account setup, HRIS ownership, device procurement, and onboarding.
- Designed and built the company's end-to-end GTM compensation architecture in-house (tiered AE commissions, CSR residuals, accelerators, ARR-aligned caps).
- Maintain the investor data room and produce the investor-ready deliverables that support fundraising conversations.
- Leverage AI-assisted development to deliver production-grade internal finance and operations tools that raise productivity and accuracy across multi-departmental functions.
- Delivered two platforms at RTI (an Operations Modeling Suite and a Customer Costing Engine) that streamlined fragmented spreadsheet workflows and provided leadership with a single operational source of truth.
Business Manager
North Coast Composites, Inc.
Cleveland, OH
12.2016 - 12.2021
- Executed financial operations across two companies, managing cash and banking reconciliations, month-end close, and reporting.
- Expanded responsibilities to full close ownership, compliance, cybersecurity, and vendor surveys following controller departure.
- Led finance, HR, IT, and administrative integration post-acquisition of North Coast in 2022.
- Spearheaded HR functions for both entities, overseeing hiring, onboarding, terminations, benefits administration, and payroll processing.
- Directed IT transformation projects, including network infrastructure overhaul and Sage 100 ERP process redesign to enhance reporting accuracy.
- Collaborated with CEO and CFO on strategic planning and performance reviews as primary operational partner.
- Negotiated vendor contracts resulting in measurable expense reductions in procurement processes.
- Managed comprehensive CAPEX budget planning for improved financial forecasting.
Team Lead, Treasury Operations
Huntington National Bank
Akron, OH
12.2001 - 12.2016
- Led lockbox services integration during FirstMerit merger under tight timelines, establishing team performance frameworks and onboarding programs that continue to influence operations.
- Led team in delivering exceptional customer service experiences.
- Managed daily operations to ensure compliance with banking regulations.
- Developed training programs for new team members and ongoing staff development.
- Progressed from individual contributor to team leader over fifteen years at $70B regional bank, demonstrating adaptability and commitment to organizational growth.
Education
Bachelor of Arts - Communication (Public Relations)
Cleveland State University
Cleveland05-2012
Skills
- Operational Strategy
- Financial Modeling & SaaS Metrics
- Financial management
- Project management
- Analytical thinking
- Documentation and reporting
- Business development
- Business planning
- Team building and leadership
- Customer service
- Employee management
- Business administration
Accomplishments
- Achieved $180K through effectively helping with Azure Hosting platform reservation and setup optimization.
- Achieved accurate and efficient costing for target margins by developing RTI costing app for costing and pricing tasks.
- Documented and resolved wrongful termination case which led to ruling in favor of the company (North Coast).
- Created RTI Employee Handbook and SOP, setting up the company foundational operations guidelines.
- Achieved a $40K reduction in monthly burn ($70K to $30K) by budget management and expense reductions in 2025.
Languages
English
Native or Bilingual
Albanian
Native or Bilingual
Italian
Limited Working
Interests
- App Development
- Philosophy writing
- Photography
- Creative Writing
- AI model exploration (ChatGPT, Gemini, Claude Midjourney)
Timeline
Business Manager
Real Time Intelligence
12.2021 - Current
Business Manager
North Coast Composites, Inc.
12.2016 - 12.2021
Team Lead, Treasury Operations
Huntington National Bank
12.2001 - 12.2016
Bachelor of Arts - Communication (Public Relations)
Cleveland State University
Technical Skills
Excel (Advanced), Fathom, QuickBooks Online, Sage 100 ERP, ADP, Paychex, CARTA, Microsoft Azure, Cosmos DB, ERP and HRIS platforms, Microsoft Office Suite, Claude, ChatGPT, Microsoft Copilot, production application development, LLM-driven workflow design, Benefits Plannning and Administration, Culture Driver,