VICTOR MICK
Wadsworth,OH
Summary
Results-driven Finance Manager and Business Manager with expertise in sales management, finance, and fixed operations. Achieved transformative results in underperforming operations through team building and consultative sales strategies. Focused on continuous improvement, fostering client relationships, and delivering innovative solutions to drive business success.
Overview
1
1
Language
1
1
Certification
24
24
years of professional experience
Work History
Business Manager
Diehl Automotive Of Massillon
03.2012 - Current
- Achieved top producer status in Finance department since 03/05/2015 by delivering vehicles, securing financing, and effectively presenting finance products.
- Achieved top producer status in the Finance department since 03/05/2015 by delivering vehicles, securing financing, and presenting finance products using menu selling.
- Ensured dealership compliance with state laws and regulations through application of knowledge from compliance and presentation course.
- Eliminated contract in transit issues by managing documentation and enhancing communication with financial institutions.
- Trained and coached managers and staff on customer service standards, compliance, and closing procedures.
- Monitored financial performance, expense controls, and gross profit trends to guide operational decisions.
- Built vendor and lender relationships to streamline financing, sourcing, and reconditioning activities.
- Resolved escalated customer concerns and service issues while protecting retention and reputation.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Analyzed dealership performance reports to identify gaps, improve workflow, and support growth initiatives.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
Used Car Sale Manager
George Waikem Ford of Massillon/ George Waikem Nissan of Massillon
03.2012 - 03.2015
- Managed used vehicle inventory for Ford and Nissan stores, overseeing buying, selling, reconditioning, tracking, and marketing to maximize profitability.
- Desked and closed all used car deals, appraised trades, and negotiated with customers to optimize gross profit and customer satisfaction.
- Closed used car deals, appraised trades, and negotiated with customers to enhance gross profit and customer satisfaction.
- Controlled reconditioning costs and managed used vehicle advertising budget and lead providers to ensure operational efficiency and effective marketing.
- Managed used vehicle inventory, aligning acquisition, pricing, and merchandising with dealership sales goals.
- Evaluated trade-ins and market data to establish competitive pricing and maximize gross profit.
- Directed sales team on product knowledge, customer handling, and closing techniques for used car deals.
- Monitored inventory aging and reconditioning status to improve lot turnover and vehicle readiness.
- Negotiated purchase and retail transactions while maintaining compliance with dealership policies and lending requirements.
- Trained sales associates on dealership CRM processes, lead follow-up, and customer retention practices.
- Resolved customer concerns professionally to support satisfaction, repeat business, and referral sales.
- Managed inventory effectively for optimal turnover rate and profitability.
General Manager
Jeffs Motorcars
02.2010 - 03.2012
- Managed a highline used car dealership, overseeing inventory, sales professionals, and finance operations with an average vehicle cost exceeding $60,000.
- Bought, sold, marketed, and appraised luxury vehicles including Maserati, Bentley, Ferrari, Lotus, and Mercedes Benz to ensure a competitive premium inventory.
- Conducted staff training, follow-up, forecasting, and budgeting to enhance operational processes and support sales growth.
- Maintained high-value inventory on 60-day turn cycle, optimizing cash flow and reducing holding costs.
Sales Manager
Serpentini Chevrolet
01.2009 - 02.2010
- Led a team of twenty-five sales professionals, desking deals, structuring special finance agreements, and overseeing hiring and training processes to enhance sales performance.
- Managed a team of twenty-five sales professionals by desking deals, structuring special finance deals, and overseeing hiring and training processes.
- Collaborated with 50 sales professionals, managers, and finance staff to meet dealership targets through coordinated efforts and shared strategies.
- Fostered teamwork and leadership by engaging with a diverse management structure and supporting initiatives across the dealership.
General Manager
Wadsworth Ford
04.2003 - 10.2008
- Established and launched special finance department, hiring staff and securing dealer agreements with lenders to enhance financing options for customers.
- Generated $90,000 to $130,000 in additional dealer income by managing forecasting, advertising, inventory, sales, and funding operations.
- Established and launched a successful special finance department, hiring dedicated staff and securing dealer agreements with lenders.
- Directed dealership operations, including training, hiring, budgeting, advertising, new vehicle allocation, and wholesale, ensuring operational effectiveness until dealership closure in 2008.
Education
presentation, and laws and regulations training (CERTIFICATION) - Accounting and Finance
Finance School
Columbus, OH09-2012
Skills
- Business Development
- Sales Management
- Account Management
- Negotiation
- Menu Selling
- Financial Services
- Budgeting
- Financial Management
- Operational Strategy
- Inventory Management
- Financial Report Writing
- Forecasting skills
- Relationship Management
- Customer Relationship Management
- Leadership abilities
- Inventory Control
- Event Planning
- Microsoft knowledge
- Microsoft Word and Excel knowledge
- Microsoft Teams' knowledge
- CRM Software
- Compliance Management
- Project coordination
- Teamwork
- Team building skills
- Leadership
- Talent Acquisition
- Client management
- Microsoft Office proficiency : Presentation Skills
- Motivational skills
- People skills
- Critical thinking skills
- Adaptive ability
- Transferable skills
- Goal setting
- Field sales
- Sales Promotion
- Role playing skills
- Profit & Loss
- Purchasing
- Financial management
- Customer service
- Project management
- Employee management
- Documentation
Certification
- Driver's License
- Federal ohio license
- No infractions.
- Ford Certification
Languages
English
Full Professional
Interests
- Gym Workouts
- Team Sports
- Outdoor Recreation
- Camping
Timeline
Business Manager
Diehl Automotive Of Massillon
03.2012 - Current
Used Car Sale Manager
George Waikem Ford of Massillon/ George Waikem Nissan of Massillon
03.2012 - 03.2015
General Manager
Jeffs Motorcars
02.2010 - 03.2012
Sales Manager
Serpentini Chevrolet
01.2009 - 02.2010
General Manager
Wadsworth Ford
04.2003 - 10.2008
presentation, and laws and regulations training (CERTIFICATION) - Accounting and Finance
Finance School
Personal Information
Work Permit: Authorized to work in the US for any employer
Additional Information
- I am a Notary in the state of ohio
- I am a licensed Sales person in the state of ohio.