Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
AdministrativeAssistant

OLUDAMILARE OKE

Houston,United States

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

Walmart
Houston, TX
10.2019 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded proactively and positively to rapid change.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.

Quality Control Inspector

Foxconn
Houston, TX
09.2015 - 08.2019
  • Communicated with production team members about quality issues.
  • Performed visual inspections and non-destructive tests where appropriate.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
  • Evaluated components and final products against quality standards and manufacturing specifications.
  • Monitored performance and generated reports detailing quality of product and defect rates.
  • Created and deployed best practices to improve efficiency and reduce defects.
  • Monitored production processes to gain understanding of problematic steps and rectify issues.
  • Streamlined QA processes by working closely with development teams and staying abreast of changing product demands.
  • Used hand tools, instruments, gauges and equipment to complete accurate measurements and noted results for official records.

Sales Associate

Royal Priesthood Pharmaceutical Company
Lagos , Lagos Nigeria
09.2008 - 08.2015
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Solved customer challenges by offering relevant products and services.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Processed product returns and assisted customers with other selections.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Achieved perfect attendance and on-time record.
  • Completed orders and organized product deliveries to meet customer timetables.
  • Loaded and unloaded merchandise using ladder and pallet jack.

Education

Bachelor of Science - Economics

Lagos State University
Ojo, Lagos , Nigeria
08.2010

Skills

  • Courteous with Strong Service Mindset
  • Verbal and Written Communication
  • Upbeat and Positive Personality
  • Multitasking and Prioritization
  • Calm and Professional Under Pressure
  • Strong Analytical and Problem Solving Skills
  • Administrative and Office Support
  • Microsoft Office Suite
  • Call Volume and Quality Metrics
  • Creative problem solving
  • Strategic sales knowledge

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Customer Service Representative

Walmart
10.2019 - Current

Quality Control Inspector

Foxconn
09.2015 - 08.2019

Sales Associate

Royal Priesthood Pharmaceutical Company
09.2008 - 08.2015

Bachelor of Science - Economics

Lagos State University

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