OLUSEGUN OBIWUSI
MCDONOUGH,GA
Overview
1
1
Language
2024
2024
years of professional experience
Summary
Detail-oriented help desk and customer support specialist with a background in phone, email, and chat support. Skilled in report generation, case documentation, and decision-making to resolve issues quickly. Known for accurate records, calm communication, and dependable service.
Work History
Help Desk Associate
Aim Care Home Health
Pittsburgh, PA
- Maintained records of daily data communication transactions, problems, and remedial actions taken.
- Reduced call handle time with effective communication and problem-solving skills.
- Assisted in the development of help desk procedures, enhancing overall team productivity.
- Collaborated with cross-functional teams to resolve escalated issues efficiently.
- Assessed client needs through careful listening and probing questions, crafting tailored solutions accordingly.
- Managed high levels of call flow and responded to technical support needs.
Customer Support Specialist
HSM Solutions
Pittsburgh, PA
- Resolved customer inquiries through phone, email, and chat with accurate product and service information.
- Processed orders, returns, and account updates while maintaining data accuracy across CRM systems.
- Documented service requests and case details to support timely follow-up and issue resolution.
- Coordinated with internal teams to escalate complex concerns and ensure prompt customer solutions.
- Maintained service records and updated customer profiles to support consistent, organized case management.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
Technical Support Representative
Amazon
Pennsylvania PA
01.2023 - 11.2023
- Assisted users with password resets, account access, and application navigation.
- Resolved routine hardware and software issues through ticketing system workflows.
- Escalated unresolved technical problems to appropriate support teams with complete details.
- Documented incidents clearly to maintain accurate support records and case histories.
Education
Bachelor of Arts - Law
LEAD CITY UNIVERSITY
NIGERIA02-2010
Skills
- User training
- Remote support
- Documentation management
- Incident reporting
- Ticket management
- Report generation
- Decision-making
- Problem solving
- Customer education
Languages
English
Interests
- Playing Sports
- I participate in a variety of outdoor recreational activities
- Offering time and support to shelters for the homeless, women, and animals
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Community Cleanup
- Volunteer Work
- Adventure Travel
- Road Trips
- Interior Design
- Acting and Theater
- Blogging
- Team Sports
Timeline
Technical Support Representative
Amazon
01.2023 - 11.2023
Help Desk Associate
Aim Care Home Health
Customer Support Specialist
HSM Solutions
Bachelor of Arts - Law
LEAD CITY UNIVERSITY