Billie Migliore
Monroe,MI
Summary
Proficient in technical support and user training, delivering timely resolutions and fostering user satisfaction. Aiming to leverage expertise in hardware troubleshooting and documentation management to enhance organizational efficiency.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Front/Help Desk Associate
Kuras Dental Health Associates
Monroe, MI
08.2022 - Current
- Provided technical support for hardware and software issues, ensuring timely resolution for users.
- Documented user interactions in ticketing system, maintaining accurate records for future reference.
- Resolved network connectivity issues for users, restoring access to critical services promptly.
- Documented issues in bug tracking system for reporting.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled payment processing.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
- Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Performed troubleshooting to diagnose and resolve technical issues.
- Created new accounts, reset passwords, and configured access to servers and file management software for users.
- Configured security settings or access permissions for groups and individual users.
- Provided end-user training when needed.
- Repaired damaged cables or replaced defective components as necessary.
- Identified recurring technical issues and provided solutions to prevent future incidents.
- Performed routine hardware checks and software updates to maintain system performance.
Education
Bachelor of Science - Cybersecurity
Western Governors University
Salt Lake City, UT 10.2024 - 12.2025
Associate of Science - Computer And Information Sciences
Monroe County Community College
Monroe, MI 08.2019 - 08.2022
Skills
- Technical support
- Customer service
- User training
- Service ticket tracking
- Hardware and peripherals
- Decision-making
- Software installation
- Technical troubleshooting
- User guidance
Languages
English
Native/ Bilingual
Certification
- CompTIA A+
- CompTIA Network+
- Google Cybersecurity Certification
Accomplishments
- Magna Cum Laude
- Deans List
References
References available upon request.
Timeline
Bachelor of Science - Cybersecurity
Western Governors University
10.2024 - 12.2025
Front/Help Desk Associate
Kuras Dental Health Associates
08.2022 - Current
Associate of Science - Computer And Information Sciences
Monroe County Community College
08.2019 - 08.2022