Anvarhuja Ahrarov
Albany,NY
Summary
IT professional with strong track record in technical support and system administration. Known for reliable problem-solving and effective issue resolution within dynamic team environments. Committed to leveraging technical skills and collaborative efforts to drive operational success and efficiency.
Experienced with diagnosing and resolving technical problems to optimize system performance. Utilizes network management and hardware maintenance skills to ensure seamless operations. Knowledge of providing efficient support in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Front Desk Associate
Market 32
02.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved guest issues effectively, ensuring a positive customer experience.
- Developed strong rapport with returning guests through attentive service and personalized interactions.
IT Help Desk Technician
Schenectady County Community College
09.2022 - 12.2024
- Configured hardware, devices, and software to set up work stations for employees.
- Reduced downtime for end-users by quickly diagnosing and resolving hardware and software issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Enhanced customer satisfaction by promptly addressing IT issues and providing timely solutions.
- Maintained accurate records of all help desk interactions, allowing for improved analysis of recurring issues and identification of areas requiring additional support resources.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided exceptional customer service by consistently following up with users to ensure their issues were fully resolved.
- Improved productivity within the company by providing comprehensive training on new software applications.
Education
Bachelor of Science - Computer Science
University At Albany
Albany, NY12-2026
Associate of Science - Computer Science And Programming
SUNY Schenectady County Community College
Schenectady, NY05.2024
High School Diploma -
Guilderland High School
Guilderland Center, NY06.2022
Skills
- Java
- Python
- R
- C/C
- HTML/CSS
- Time management
- Problem-solving skills
- Listening skills
- Desktop technical support
- Hardware installation
- Technical support
- Software configuration
- Network troubleshooting
- System administration
- Network maintenance
- Help desk operations
- Application installations
Languages
Uzbek
Native or Bilingual
Timeline
Front Desk Associate
Market 32
02.2023 - Current
IT Help Desk Technician
Schenectady County Community College
09.2022 - 12.2024
Bachelor of Science - Computer Science
University At Albany
Associate of Science - Computer Science And Programming
SUNY Schenectady County Community College
High School Diploma -
Guilderland High School
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