Olusegun Olubori
Houston,TX
Summary
Results-driven customer service and IT support professional known for strong verbal and written communication. Experience in managing customer relationships and resolving complex issues. Ready to leverage expertise to drive operational success and enhance customer satisfaction.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Northern Food Distributors
Houston, Tx
07.2024 - Current
- Assisted customers with product inquiries and order placements.
- Managed customer complaints and resolved issues effectively.
- Utilized inventory management systems to track stock levels and availability.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
IT Support Assistant
Houston Community College System
Houston, Tx
01.2016 - 05.2017
- Supported IT team with troubleshooting hardware and software issues.
- Provided technical support to staff and customers in person, over the phone, and via email.
- Installed new software applications and troubleshot existing software issues.
- Assessed performance of equipment and network infrastructure and made proactive improvements in line with company standards.
- Maintained records of data communication transactions, problems, and remedial actions or installation activities.
Education
Bachelor of Science - Finance
Sam Houston State University
Huntsville, TX05-2026
Associate of Science - Information Technology
Houston Community College
Houston, TX05.2017
Skills
- Technical support
- Customer service
- Verbal and written communication
- Payment processing
- Microsoft office expertise
- Recordkeeping strengths
- Team development
- Customer relationship management (CRM)
- Adaptive team player
- Punctuality and reliability
- Dispute resolution
- Creative problem solving
- Lead generation
- Adaptability and flexibility
- Task prioritization
- Building rapport
Timeline
Customer Service Representative
Northern Food Distributors
07.2024 - Current
IT Support Assistant
Houston Community College System
01.2016 - 05.2017
Bachelor of Science - Finance
Sam Houston State University
Associate of Science - Information Technology
Houston Community College