OLUSEYI ADELEGAN
Largo
Summary
Motivated Operational Support Specialist with an outstanding work ethic, courtesy, and strong interpersonal skills in all customer interactions. Strong focus on customers’ satisfaction, loyalty, and follow-up. Resourceful, innovative, and a team player attracted to challenging opportunities with excellent communication and ability to meet customer expectations and provide quality management system services.
Overview
13
13
years of professional experience
Work History
Administrative Support Specialist
Prince George's County Board of Elections
Largo, MD
02.2024 - Current
- Processes, files, and disseminates voter registration applications, absentee ballot applications, and election records.
- Maintains customer confidence and protects operations by maintaining confidentiality of sensitive information.
- Processes voters' documents by reviewing data for deficiencies and specific details.
- Performs tasks and duties assigned by the supervisor.
Data Entry
Global Networks Inc.
Columbia, MD
11.2020 - 11.2021
- Interact with customers to address their concerns, answer their questions, and assist them with their needs.
- Provided administrative support through answering telephones/electronic mail, reviewing, resolving, and maintaining messages
- Listen to customer complaints and attempt to identify the root cause of their issue.
- Ensured testing room equipment was functioning correctly.
Data Entry
Scientific Systems & Software International (SSSI)
Baltimore, MD
02.2016 - 08.2019
- Reviewed all work performed to ensure accuracy and timely transmission.
- Stored completed documents in appropriate locations.
- Processed customer and account source documents by reviewing data for deficiencies.
- Maintained data entry requirements by following data program techniques and procedures.
- Collected, recorded, and processed customer orders received from the sales department.
IT Compliance Analyst (Student Intern)
CyberSoft Technologies Corporation
Lanham, MD
11.2014 - 12.2015
- Compared data with source documents or re-entered data in verification format to detect errors.
- Reviewed recording of telephone sales calls for quality assurance purposes.
- Generated weekly customized sales reports to detail product and sales team performance.
- Reviewed applications for completeness, accuracy, and compliance with regulations, and met with applicants to obtain missing information, followed by adding it to the system.
Application Support (Pear Leader)
Prince George’s Community College
Largo, MD
07.2013 - 10.2014
- Trained and informed the students on application specifications and limitations to support their studies.
- Documented change requests to the administrator based on unknown bugs with the application software.
- Tracked application bug fixes and validated implementation results with students based on input of changes from the administrator.
- Communicated effectively with the administrator, ensuring that issues were being expressed and addressed promptly.
Education
Master of Science - Information System Security
University of The Cumberlands
Kentucky12-2027
Bachelor of Science - Cybersecurity Management & Policy
University of Maryland Global Campus (UMGC)
Adelphi, MD01-2019
Associate of Science - Information Technology
Prince George's Community College
Largo, MD01-2017
Skills
- Information Assurance
- Communication skills
- Attention to details
- Microsoft Office Suite (Word, Excel, PowerPoint, etc)
- Team Player
- Organization skills
Timeline
Administrative Support Specialist
Prince George's County Board of Elections
02.2024 - Current
Data Entry
Global Networks Inc.
11.2020 - 11.2021
Data Entry
Scientific Systems & Software International (SSSI)
02.2016 - 08.2019
IT Compliance Analyst (Student Intern)
CyberSoft Technologies Corporation
11.2014 - 12.2015
Application Support (Pear Leader)
Prince George’s Community College
07.2013 - 10.2014
Master of Science - Information System Security
University of The Cumberlands
Bachelor of Science - Cybersecurity Management & Policy
University of Maryland Global Campus (UMGC)
Associate of Science - Information Technology
Prince George's Community College