Hi, I’m
Olushola Nyesha Bacote
Sr. Customer Service Advisor
Duluth,GA
Summary
Seeking employment that will provide meaningful training and career development. Desire to learn Accounting/Financial Software Programs.
Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
years of professional experience
6
years of post-secondary education
Work History
Allstate Northbrook, IL
Licensed Customer Service Representative
12.2021 - Current
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed customer adjustments to maintain financial accounts.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Recorded account information to open new customer accounts.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Collected and analyzed customer information to prepare product or service reports.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
State FarmAtlanta , GA
Claims Associate
02.2020 - 12.2021
Job overview
- Affirmed or denied coverage fairly based on thorough investigations.
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
- Investigated Type damages, gathering information from diverse sources and delivering comprehensive reports.
- Interviewed policyholders to verify information and obtain additional details.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Notified insurance agents and accounting departments of policy cancellations and changes.
- Verified client information by analyzing existing evidence on file.
Gwinnett County GovernmentLawrenceville, GA
FINANCIAL SERVICES ASSOCIATE
01.2017 - 02.2020
Job overview
- Receive incoming mail
- Process occupational tax applications
- Assist walk in clients
- Process checks
- Provided financial reports and interpreted financial information to managerial staff while recommending further courses of action.
- Opened accounts for new and existing customers and assisted customers in completing application forms.
- Opened and closed accounts as required.
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
SUNRISE SENIOR LIVING
RECEPTIONIST
12.2014 - 01.2017
Job overview
- Answer calls in a friendly and professional manner
- Solve residents’ problems on a daily basis
- Support an average of 60 people a day
- Post and receipt monthly payments, create forms, file documents
- Respond to inquiry calls about the facility
- Assist the Sales & Marketing Coordinator with Projects
- Prepares marketing packages
- Interacts and communicates with all departments and vendors
- Selected by my Director to participate in Leadership Training
Education
GEORGIA GWINNETT COLLEGELawrenceville, GA
Undergraduate from Accounting
12.2017 - 12.2023
Skills
Excellent customer service practices and communication skills with good accuracy, attention to details, preserves client confidentialityCapable of problem solvingHigh level of stress tolerationDependable and a Team player
Complaint resolution
Complaint resolution
Report preparation
Creative problem solving
Money handling abilities
CRM
Professional telephone demeanor
Administrative support
Account management
Service standard compliance
Timeline
Licensed Customer Service Representative
Allstate
12.2021 - Current
Claims Associate
State Farm
02.2020 - 12.2021
GEORGIA GWINNETT COLLEGE
Undergraduate from Accounting
12.2017 - 12.2023
FINANCIAL SERVICES ASSOCIATE
Gwinnett County Government
01.2017 - 02.2020
RECEPTIONIST
SUNRISE SENIOR LIVING
12.2014 - 01.2017