Oluwafemi Akindele
Boston,MA
Summary
Dynamic Project and Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
11
11
years of professional experience
Work History
Data Analyst/Project Manager
Dell Technologies
05.2022 - Current
- Produced monthly reports using advanced Excel spreadsheet functions.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Used statistical methods to analyze data and generate useful business reports.
- Utilized data visualization tools to effectively communicate business insights.
- Implemented business intelligence solutions to increase operational efficiency.
- Created dashboards to monitor and track key performance indicators.
- Created data models to support decision-making processes.
- Planned, designed, and scheduled phases for large projects.
- Analyzed project performance data to identify areas of improvement.
- Worked with team to achieve CSAT of over 90%
Education Services Intern
Dell Technologies
05.2020 - 08.2020
- Created playbook that allowed for better customer experience, playbook remains in use
- Developed process which increased customer retention by more than 40%
- Analyzed and reported performance levels to company higher-ups, including Vice Presidents
- Merged data with existing data sets, careful to keep and refer back to old data sets and documentation
- Served as primary contact for client service teams for several different projects
- Communicated effectively with project management regarding issues and needs for project improvements.
Account Manager
RBI Boston
05.2018 - 09.2019
- Participated in Technology Sales Management training program that included account executive, account manager and junior executive stages
- Promoted to account manager within three weeks due high sales volume; led to managing and training team of six
- Developed, maintained and utilized diverse client base.
- Planned sales territory going door to door using persuasion and communication skills to capitalize on Sprint, Verizon, and Xfinity sales
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Identified, developed and evaluated marketing strategy, based on objectives, market characteristics, cost and market factors
- Compiled lists describing products or services offerings
- Coordinated and participated in promotional activities, worked with developers, advertisers, or production managers, to market product services.
- Held weekly planning meetings with senior personnel to discuss strategies for increased developments.
- Collaborated with clients to determine best solutions to their unique situations.
- Held record as only Account Manager to have 100% retention of customers.
Shift Leader
Ben & Jerry’s
05.2016 - 05.2018
- Supervise up to five employees on each shift, with more than 20 different workers in one week
- Maintain integrity in collecting money, and meeting weekly with owner, providing reports on success of stores and areas for improvement
- Communicate with patrons and manage all conflicts quickly and efficiently
- Promoted to Shift Leader after two months on employment.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Youth Instructor
Bikes Not Bombs
06.2013 - 08.2014
- Taught children ages 10-16 about responsibility and safety of bicycles
- Worked with youth to build their own bikes and fix mechanical issues, teaching confidence and problem-solving
- Provided programming to help get youths off the streets during the school year.
Education
Bachelor of Science - Management Information Systems
University of Massachusetts Dartmouth
North Dartmouth, MA05.2022
Skills
- Sales funnel management
- Sales Forecasting and Pipeline Management
- Product demonstration and presentation skills
- Contract negotiation and closing deals
- Technical training and support
- Sales analytics and reporting
- Solution design and implementation
- Ability to work under pressure, Conflict resolution, Communication, Multitasking
- Proficient with Microsoft Office 365
- Tableau
- Teamwork and collaboration
- Accomplished in commission sales
Timeline
Data Analyst/Project Manager
Dell Technologies
05.2022 - Current
Education Services Intern
Dell Technologies
05.2020 - 08.2020
Account Manager
RBI Boston
05.2018 - 09.2019
Shift Leader
Ben & Jerry’s
05.2016 - 05.2018
Youth Instructor
Bikes Not Bombs
06.2013 - 08.2014
Bachelor of Science - Management Information Systems
University of Massachusetts Dartmouth
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