Oluwaferanmi Thompson
Houston
Summary
Positive, collaborative, and solutions-oriented professional with strong organizational and leadership skills. Possesses comprehensive understanding of team dynamics and project management, along with expertise in conflict resolution and performance optimization. Committed to fostering productive work environment and driving team success.
Overview
3
3
years of professional experience
Work History
Supervisor
Immersive Gamebox
05.2025 - Current
- Maintained inventory levels by monitoring supplies and placing orders as needed.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
Chat Support Representative
Foundever
07.2024 - 05.2025
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
- Resolved technical issues for customers by utilizing comprehensive knowledge of company products and services.
- Expedited issue resolution with efficient multitasking and prioritization of multiple chat conversations simultaneously.
- Boosted customer retention, maintaining professional and empathetic tone throughout all interactions.
- Achieved high levels of customer satisfaction by consistently meeting or exceeding response time targets.
- Maintained extensive knowledge of company policies, procedures, and offerings to effectively address customer needs.
- Contributed to positive work environment by assisting colleagues in resolving challenging situations when needed.
- Ensured data security and privacy, adhering strictly to company guidelines during all customer interactions.
- Developed exemplary writing skills through continued correspondence with upwards of 50 customers per day.
Front Desk Receptionist
Houston Community College
08.2022 - 07.2024
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Contributed to a welcoming environment by maintaining a clean and organized front desk area.
- Provided exceptional customer service under pressure during peak business hours while remaining calm and professional at all times.
- Greeted visitors warmly guided them purposefully to their destinations within building providing excellent first impression company.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Education
Bachelor of Arts - Pre-Medicine
University of Houston Downtown
Houston, TX05.2026
High School Diploma -
Memorial High School
Houston, TX05.2022
Skills
- Customer Service
- Office Organization
- Scheduling appointments
- Oral and writing communication
- Researching skills
- Conflict Management
- Customer Engagement
- Attention to detail
- Decision-making
- Strategic planning
- Complex Problem-solving
Timeline
Supervisor
Immersive Gamebox
05.2025 - Current
Chat Support Representative
Foundever
07.2024 - 05.2025
Front Desk Receptionist
Houston Community College
08.2022 - 07.2024
High School Diploma -
Memorial High School
Bachelor of Arts - Pre-Medicine
University of Houston Downtown