Oluwafunmilayo Olaleye
Summary
I am a skilled and committed worker with experience in coordinating, planning and supporting daily operational and administrative functions as well as practical knowledge in the fields of Sociology and Anthropology.
I would like to work in a responsible and challenging organization where my ideas, creative endeavors and dynamism can be utilized to achieve organizational goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Coverage and Damage Unit II
GEICO, Government Employees Insurance
02.2022 - Current
- Investigates and evaluates coverage, liability and damages to set an appropriate claim strategy, settlement and file reserves within approved claims authority.
- Provides timely and appropriate evaluation of claims to identify and manage reserves in compliance with company standards.
- Analyze coverage and provide comprehensive coverage analysis and claim resolution strategies.
- Provide feedback on claim trends and development. Provide input to underwriters on review of potential and existing insured's claim experience.
- Delivers outstanding customer service and satisfaction through effective interactions with insured, agents, and legal counsel.
- Maintains current knowledge of applicable lines of insurance, insurance regulations, court decisions which may impact the claims function, current guidelines and policy changes and modifications. This may require attending various seminars and training sessions.
- Contributes to a collaborative environment by consistently demonstrating teamwork, motivation, positive behavior and effort to achieve goals and objectives
Quality Assurance Analyst
Wal-Mart Distribution Center
04.2020 - 02.2022
- Circle count.
- FTS Audit
- Outbound Audit
- FTS reconciliation
- Statistical analysis
- Problem solving
- Good numerical skills and an understanding of statistic
- Communication and interpersonal skills.
- Communicate with (or to) individuals or groups verbally and/or in writing (e.g. customers, suppliers, associates).
- Maintains quality and accuracy of inventory
- Provide basic maintenance to equipment.
Trainer Coordinator
FedEx Distribution Center
08.2019 - 04.2020
- Developed and implemented successful onboarding program.
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
- Optimized existing training programs to better align with company goals and objectives.
- Developed and clearly presented classroom rules, guidelines and objectives.
- Couching.
- Manage a conflict.
- Mentoring.
Customer Service Consultant
Pagatech Limited
01.2013 - 04.2017
- Enhanced team communication through regular briefings, fostering a more cohesive working environment for better productivity levels.
- Communicated with management about trends in customer calls to help team efficiency and success.
- Identified upselling opportunities during interactions with customers, promoting additional products or services that resulted in increased revenue.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Analyze customer service requirements and inform of all available services.
- Manage all customer issues and resolve all complaints effectively.
- Manage all customer inquiries through phone calls and emails and ensure appropriate assistance in compliance with company policies and procedures.
Personal Assistant
Johnson & Johnson, Solicitors (2012 - 2013)
03.2012 - 04.2013
- Participated in team meetings and staff training sessions.
- Facilitated transportation to and from appointments.
- Provided emotional support and companionship to clients.
- Greet and check in
- Communication and correspondence
- Constant updating of records and data
- Responsible for keeping an organized calendar of appointments and events.
- Speaking to clients and other professionals.
Financial Planner
Cornerstone Insurance Plc (2011 – 2012
08.2011 - 10.2012
- Telephone customers to confirm appointments about provide follow up communication.
- Meeting with potential clients to establish rapport and generate appointments.
Education
Bachelor of Science - Sociology And Anthropology
Obafemi Awolowo University
Ile-Ife Nigeria09.2009
Skills
Able to effectively communicate both orally and in writing in casual and professional settings
Able to work with a variety of diverse groups in a tactful and effective manner including establishing and maintaining effective working relationships with staff, job applicants, and members of the general public using principles of good customer service
Able to handle multiple assignments while maintaining good filing & records management through planning and organizations
Proficient in most Microsoft Office software and applications
Logical approach, exceptional, analytical ability, flexible attitude, and timely manner with an emphasis on adherence to organization policy
Excellent nonvisual communication skills as well as a friendly, pleasant voice and demeanor in written communication
Consistently proven to be a self-motivated, result oriented, confident and professional worker
Accomplishments
Awards
- Associate Circle of Excellence Award
- Most outstanding performance
- Certificate of recognition for top performer
- Certificate of top performer in Answer rate
Certification
- TCR1 Claims Training April 19th,2022.
- QA Automation Testing with Selenium ToolsJanuary,2021.
- Business Etiquette Training Course Match 18th, 2016.
- West Africa Vocational Education (W.A.V.E) AcademyMay 26th, 2016.
- Customer Service Excellence June 22nd, 2014.
Languages
English
Full Professional
Yoruba
Native or Bilingual
Timeline
Coverage and Damage Unit II
GEICO, Government Employees Insurance
02.2022 - Current
Quality Assurance Analyst
Wal-Mart Distribution Center
04.2020 - 02.2022
Trainer Coordinator
FedEx Distribution Center
08.2019 - 04.2020
Customer Service Consultant
Pagatech Limited
01.2013 - 04.2017
Personal Assistant
Johnson & Johnson, Solicitors (2012 - 2013)
03.2012 - 04.2013
Financial Planner
Cornerstone Insurance Plc (2011 – 2012
08.2011 - 10.2012
Bachelor of Science - Sociology And Anthropology
Obafemi Awolowo University
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