Oluwakemi Samuel
Richmond,TX
Summary
Dedicated and organized Management professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Business Owner
Twins&Enny
Richmond, TX
01.2023 - Current
- Developed business plan to secure financial backing from investors.
- Implemented systems for tracking sales performance and analyzing data trends in order to maximize profitability.
- Update website content regularly according to current trends within target markets.
- Determine pricing for products or services based on costs and competition.
- Supervise company social media and marketing efforts to expand brand awareness and attract new customers.
- Develop
- products suitable to customer's needs and drive the sales
- Lead a community and organize programs and classes for them.
Business Analyst
Dwellers Travels Consulting
Houston, TX
05.2023 - 09.2023
- Conducted market research to identify potential opportunities for new product development.
- Analyzed customer data to determine trends in purchasing behavior.
- Collaborated with stakeholders across departments to define requirements for new projects.
- Conducted interviews with subject matter experts to gather information on existing systems and procedures.
- Identified gaps between current state and desired future state operations.
- Facilitated brainstorming sessions with cross-functional teams for problem solving activities.
Operations Manager
Dwellers Travels Consulting
Houston, TX
01.2015 - 04.2023
- Developed relationships with key suppliers such as airlines and hotels to ensure competitive pricing.
- Resolved customer complaints in a timely manner while maintaining positive relationships with customers.
- Performed cost-benefit analyses of potential trips to determine the most cost effective options for clients.
- Coordinated group travel reservations for corporate events or leisure groups.
- Advised clients on passport and visa regulations according to their destination countries' laws and regulations.
- Maintained detailed records of all bookings made by customers including payment information and contact details.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Developed and implemented operational procedures to ensure quality standards are met.
Head of Operations
First Bank Nigeria Plc
Lagos, Lagos
11.2007 - 12.2014
- Coordinated and managed operations activities to ensure all processes ran smoothly.
- Monitored performance metrics to identify areas of improvement in operational efficiency.
- Collaborated with senior management on strategic planning initiatives.
- Analyzed customer feedback to identify opportunities for process optimization.
- Provided leadership, mentorship, and guidance to team members in order to foster a collaborative work environment.
- Evaluated current systems and processes to determine if they are meeting organizational goals.
- Oversaw the maintenance of equipment used in daily operations activities.
Education
Bachelor of Arts - English
03.2005
Salesforce Administrator - Salesforce
- Data Management Badge
- Data Modeling Badge
- Administrator: Data and Automation Badge
Skills
- Project Management
- Customer Service
- Coaching and Mentoring
- Public Speaking
- Operations Management
- Attention to Detail
- Team Collaboration and Leadership
- Driven and Determined
- Start-Up Operations
- Verbal and Written Communication
Certification
- Coven Works, 2023. Certificate of Completion, Business Analytics
- International Air Transport Association (IATA), 2015. Diploma, Foundation in Travel and Tourism
Affiliations
- Volunteer:
- Heflin Elementary School, Houston TX (Family Center)
- International Leadership Texas (PTO, Communications Chair)
- Grace Community Fellowship, West (Kingdom Kids)
- Community Leader, Godly Parenting
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Business Analyst - Dwellers Travels Consulting
05.2023 - 09.2023
Business Owner - Twins&Enny
01.2023 - Current
Operations Manager - Dwellers Travels Consulting
01.2015 - 04.2023
Head of Operations - First Bank Nigeria Plc
11.2007 - 12.2014
Olabisi Onabanjo University - Bachelor of Arts, English
Trailhead By Salesforce - Salesforce Administrator, Salesforce
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