Oluwaremilekun Lashebikan
Bradenton,FL
Summary
Analytical, Detail-Oriented professional with 8+years of extensive experience in providing exceptional customer service experience, Take-charge professional delivering exceptional support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, , database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
19
19
years of professional experience
Work History
Senior Experience Manager
Facebook/Meta
07.2023 - 12.2023
- Managed a team of 20 employees and was responsible with their scheduling and developmental appraisals
- Developed and implemented effective strategies for managing client expectations.
- Collaborated with team members to identify areas of improvement in the customer experience.
- Monitored performance metrics to ensure successful completion of projects.
- Guided and motivated the team in achieving organizational goals
- Managed employees at Meta Pop Up location in New York, Salt Lake City, Sunnyvale and MPK while creating immersive experiences for the attendees
- Managed and coordinated daily downloads and team meetings
- Coordinated the team’s day to day responsibilities and ensure operational readiness
- Performed day to day operations like opening and closing procedures, inventory counts.
- Conducted user surveys and interviews to evaluate customer satisfaction levels.
- Analyzed customer feedback and created action plans to address issues identified.
Experience Expert
Facebook/Meta
03.2022 - 07.2023
- Part of the team that launched the first Meta/Facebook Retail Store
- Tasked with creating the best in-store customer experience
- Demonstrate AR/VR products to customers and influence how they play, learn and experience the world around them virtually
- Adequate knowledge of Meta products i.e., Oculus Quest, Facebook Portal and Rayban Stories
- Sharing product knowledge with customers and giving them an immersive hands-on demos of AR/VR products and educating them
- Full understanding of Facebook/Meta products and its benefits to customers
- Full understanding of cutting-edge technologies that gives people the power to connect with friends and families no matter the distance
- Arouse customer’s curiosity and turning curious perusers into loyal customers.
Product Launch Manager
Apple Inc.
09.2019 - 12.2019
- Managed 200 employees during product launch
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Managed the team in preparing during launch to deliver excellent customer service
- Managed and organized/planned daily downloads and team briefings
- Addressed customer concerns and empower team members to find solutions
- Ensure employees are aware of applicable company policies and procedures
- Ensured team members were zoned adequately with focus on customer excellence
- Providing recognitions and feedbacks to team members.
Product Specialist
Apple Inc.
06.2017 - 10.2018
- Adequate product knowledge
- Assisting customers with adequate information on their products
- Troubleshooting and offering solutions on Apple products
- Turning and providing excellent customer service that turns first time Apple customers into loyal customers
- Ensuring customers are given adequate assistance regardless of purchase
- Seeking business introduction for small and start-up companies
- Offering “Today At Apple” program that includes different teaching classes for customers on how to connect to their devices
- Providing adequate language translation for international customers.
Flight Service Manager
Virgin Atlantic Airways
London
08.2004 - 11.2014
- Provided information to passengers in a prompt and courteous manner
- Responsible for supervising, directing coordinating job performances
- Conducted pre-flight briefings (EXPLANE) and ensure that all the flight attendants are up to flight operating standards
- Responsible for making sure that the passengers’ needs are met
- Assisted passengers with tickets, flight information and seating arrangements
- Responsible for customers with special needs and helping with boarding and deplaning
- Provided high quality customer service to the passengers and resolved complaints.
Product Zone Expert
Apple Inc.
10.2018
- Expertise and adequate knowledge of Apple products and competing products
- Consistency in delivering excellent customer services
- Knowledge sharing, training and mentorship to other team members
- Consistent proven experience in sales, customer services and maintaining the store pulse
- Building customer loyalty through incentives, adequate product information, knowledge sharing and customer engagement
- Inspiring team members through engagement, trainings, knowledge sharing, influencing.
Education
Bachelor’s Degree -
Skills
- Strong Multi-tasking
- Goal Oriented
- Team Player
- Merchandising/Stock Management
- Ability to work under pressure with little or no supervision
- Leadership
- Interpersonal Skills
- Customer Service
- Problem solving skills
- Willingness to learn new ideas and processes
- Customer experience management
- Quality Control
- Account Management
- Direct Sales
Timeline
Senior Experience Manager
Facebook/Meta
07.2023 - 12.2023
Experience Expert
Facebook/Meta
03.2022 - 07.2023
Product Launch Manager
Apple Inc.
09.2019 - 12.2019
Product Zone Expert
Apple Inc.
10.2018
Product Specialist
Apple Inc.
06.2017 - 10.2018
Flight Service Manager
Virgin Atlantic Airways
08.2004 - 11.2014
Bachelor’s Degree -
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