Oluwaseun Alaka
Smyrna,GA
Summary
Knowledgeable and dedicated customer service and data entry professional with extensive experience in tech industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
TTEC
07.2021 - 03.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Account Auditor
Bank Of America
02.2019 - 04.2021
- Followed established auditing processes to meet internal and regulatory requirements.
- Performed observations and evaluated supporting documents to supplement audit findings.
- Communicated with auditee staff to obtain necessary information for audits.
- Analyzed data and findings to prepare reports detailing financial information.
Education
Bachelor of Science - Health Information Technology
Georgia State University
Atlanta, GA08.2025
High School Diploma -
Tucker High School
Tucker, GA08.2014
Skills
- Managing Multiple Tasks
- Quality Assurance Controls
- Grammar
- Team work skills
- Critical thinking Skills
- Data entry specialist
- Organizational skills
- Microsoft Excel
- Administrative and Office Support
Timeline
Customer Service Representative
TTEC
07.2021 - 03.2022
Account Auditor
Bank Of America
02.2019 - 04.2021
Bachelor of Science - Health Information Technology
Georgia State University
High School Diploma -
Tucker High School
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