Open To Work
Oluwaseye Akinbola
Chicago,IL
Summary
Experienced with operational process optimization and team management. Utilizes effective logistics coordination to streamline workflows and improve efficiency. Track record of successfully implementing strategies that align with organizational objectives.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Operations Coordinator
Kaff Homecare
01.2025 - Current
- Coordinate schedules/coverage; maintain records & weekly reports.
- First-line tech support for field staff; escalate complex issues.
- Standardized intake & handoffs; reduced documentation errors.
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Led successful projects from conception to completion, achieving objectives on time and within budget constraints.
Information Security Office (Student Worker)
DePaul University
12.2023 - 04.2024
- Monitored phishing/SIEM, triaged & documented events.
- Audited access logs; supported remediation.
- Maintained tidy and organized environment to comply with cleanliness standards.
- Demonstrated strong problem-solving abilities when faced with unexpected challenges during event coordination or daily tasks.
Help Desk Support
DePaul University
07.2022 - 04.2024
- Accounts, software installs, security patching; KB contributions.
- Followed privacy/security protocols, breaches and phishing response.
- Worked in team environment to maintain high levels of productivity.
- Conducted periodic reviews of help desk support processes, adapting and updating as needed to accommodate changing technology and user needs.
- Delivered help desk support for regional and global users and worked with global service desk team to address repeat issues.
Clinical Experience — Master of Nursing Program
Various Chicago Hospitals
01.2023 - 01.2024
- Medical-Surgical, ICU, ED, Oncology, Psych, Pediatrics, L&D
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Clinical Researcher / Molecular Technologist
Premier Lab Solutions
10.2020 - 02.2022
- Managed lab operations, documentation, quality control and adherence to best practices.
- Development and validation of molecular tests for COVID-19 diagnostics.
- PCR diagnostics with QA documentation; data integrity.
- Troubleshot assays/equipment, safety & quality standards.
- Supervised data collection by core research staff.
- Attended and gave seminars under direction of scientific director.
Team Manager/Leader
Trinity Services
12.2019 - 09.2020
- Managed community living Housing and supported individuals with mental health disabilities.
- Led employee relations through effective communication, coaching, training, and development.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
Education
Bachelor of Science - Biology
Northeastern Illinois University
Chicago, ILMaster of Nursing -
DePaul University
Chicago, IL11.2024
Skills
- IT support management
- Cross-platform endpoint management
- Account management and access control
- Proficient in Google Workspace
- Network administration
- Documentation and standard operating procedures
- Workforce scheduling
- Customer relationship management expertise
- Scheduling management
- Customer invoicing
- Process implementation
- Supply ordering
Certification
- Health Informatics — Johns Hopkins University
- Leading Change in Health Informatics (Jan 2025)
- Social & Technical Context of HI (Mar 2024)
- Selected Research Neurofeedback: A Synergistic Strategy for Enhancing Executive Functioning in ADHD (2024)
Timeline
Operations Coordinator
Kaff Homecare
01.2025 - Current
Information Security Office (Student Worker)
DePaul University
12.2023 - 04.2024
Clinical Experience — Master of Nursing Program
Various Chicago Hospitals
01.2023 - 01.2024
Help Desk Support
DePaul University
07.2022 - 04.2024
Clinical Researcher / Molecular Technologist
Premier Lab Solutions
10.2020 - 02.2022
Team Manager/Leader
Trinity Services
12.2019 - 09.2020
Bachelor of Science - Biology
Northeastern Illinois University
Master of Nursing -
DePaul University
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