Oluwatobi Onuoha
Dallas,TX
Summary
Dynamic Shift Manager with proven expertise at Scotty P's Hamburgers, enhancing team efficiency through strategic scheduling and training. Skilled in cash handling and fostering workplace safety, driving operational excellence. Energetic leader focused on customer satisfaction and team development, consistently improving processes and reducing wait times by 20%.
Energetic and reliable professional with strong background in team coordination and customer service. Possesses deep understanding of operational procedures and inventory management, coupled with excellent problem-solving and communication skills. Committed to driving successful team outcomes and enhancing overall efficiency.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shift Manager
Scotty P's Hamburgers
01.2024 - 07.2025
- Learned safety protocols and operational procedures to ensure team compliance.
- Assisted in scheduling shifts to optimize workforce efficiency and coverage.
- Supported daily operations by monitoring inventory levels and product availability.
- Trained new employees on core tasks and company policies for seamless integration.
- Maintained cleanliness and organization of work areas to promote a safe environment.
- Provided feedback to management on workflow improvements and employee performance issues.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Carhop
Sonic
02.2023 - 05.2024
- Delivered food and beverages to customers efficiently and accurately.
- Managed order accuracy, ensuring customer satisfaction during peak hours.
- Maintained the cleanliness of the serving area, promoting a welcoming environment.
- Assisted in training new team members on operational procedures.
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
Cashier
Diary Queen
07.2023 - 01.2024
- Supervised daily cashier operations, ensuring accuracy and efficiency in transactions.
- Trained new cashiers on register systems and customer service protocols.
- Streamlined checkout processes to reduce wait times and enhance customer satisfaction.
- Monitored inventory levels, coordinating with management for timely restocking.
Education
Bachelor of Science - Civil Engineering
Federal University of Akure
Ondo, Nigeria09-2021
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Workplace safety
- Punctual and reliable
- Energetic and enthusiastic
- Team development
- Handling customer complaints
Certification
- Licensed [Food Handler] - 2023-2025
Languages
French
Native or Bilingual
Timeline
Shift Manager
Scotty P's Hamburgers
01.2024 - 07.2025
Cashier
Diary Queen
07.2023 - 01.2024
Carhop
Sonic
02.2023 - 05.2024
Bachelor of Science - Civil Engineering
Federal University of Akure
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