OLUWATOBILOBA AZEEZ
Katy,TX
Summary
Experienced management professional with a proven ability to lead teams and oversee operations effectively. Demonstrates a consistent track record of achieving goals through collaborative efforts and adaptability to changing demands. Possesses strong skills in conflict resolution, process improvement, and creating a positive work environment. Results-oriented individual excelling in fostering teamwork and driving organizational success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
ASSISTANT MANAGER
GIG LOGISTICS
03.2019 - Current
- Preparing cargo manifest for custom check
- Keep up-to-date on shipping carriers, routes and rates and any changes to them
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Manage warehouse inventory and keep records of the inventory
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
CASUAL CHEQUE TELLER
UNION BANK OF NIGERIA
04.2014 - 03.2016
- Process routine account transactions
- Open accounts including savings and checking
- Help customers fill out deposit and withdrawal slips
- Proactively educate clients on utilizing available access channels (ATM, mobile and online banking)
- Assist customers at the driver through window
- Greet people warmly and direct them to appropriate bank personnel
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
HOLIDAY CONSULTANT (SALES EXECUTIVE)
EMIRATES VACATION CLUB
02.2012 - 11.2013
- Negotiating the terms of an agreement and closing of sales
- Gathering market and customer information
- Organize hotel bookings and follow-up referrals
- Follow up for their 40% deal and 60% of their monthly installments
- Listening to customer requirements and presenting appropriately to make a sale
- Taking our guest for a tour and induce them to buy our product
- Assisted in training new consultants, sharing best practices and fostering a collaborative team environment focused on exceeding client expectations.
- Conducted thorough research on various destinations to maintain an extensive knowledge of available offerings for clients'' unique vacation needs.
Education
Bachelor of Science (B.S.) - Business Administration
BABCOCK UNIVERSITY
ILISAN-REMO, OGUN06.2011
Skills
- Client Support
- Financial Transactions Oversight
- Effective Team Leadership
- Strategic Decision-Making
- Personnel Oversight
- Operational Efficiency Management
- Customer relationship management (CRM)
- Market Expansion Strategies
Accomplishments
- Achieved 15% increase in revenue through effectively managing new customers.
- Supervised team of 10 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Assisted in implementing barcode scanning systems for faster and more accurate inventory tracking.
- Improved on-time delivery rates by enhancing warehouse coordination.
- Developed a motivated and efficient team, leading to higher employee retention.
Certification
- Certified Customer Service Professional
- Certified Telesales Professional
- Certified EC-Council Customer Relationship Management
Timeline
ASSISTANT MANAGER
GIG LOGISTICS
03.2019 - Current
CASUAL CHEQUE TELLER
UNION BANK OF NIGERIA
04.2014 - 03.2016
HOLIDAY CONSULTANT (SALES EXECUTIVE)
EMIRATES VACATION CLUB
02.2012 - 11.2013
Bachelor of Science (B.S.) - Business Administration
BABCOCK UNIVERSITY
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