Intern
GTBank
06.2019 - 07.2019
- Collected, arranged, and input information manually and into database system
- Maintained accurate records and documentation of customers information to inform operators of progress and updates.
- Frequently inspected documentation room to verify proper equipment operation.
- Observed customer care and banking hall operations to verify conformance to specifications.
- Sorted and organized files, spreadsheets, and reports.
- Evaluated customer needs and feedback to drive service improvements.
- Explored new technologies and procedures to streamline banking customer care processes.
- Interacted with customers in-person to make banking officer's and operators' workload less time consuming and more organized.
- Delivered guidance on financial regulations and requirements.
- Supported organizational client account management duties under direct supervision.
