Open To Work
Oluwatosin Rahaman
Defect Quality Associate
Elgin,TX
Work Preference
Summary
Detail-oriented engineering technician with a proven record of exceeding quality standards and meeting project deadlines. Expertise in streamlining communication between teams to enhance workflow efficiency. Background in customer service contributes to effective problem resolution and strong client relationship management.
Overview
12
12
years of professional experience
Work History
Defect Engineering Technician
Randstad
09.2022 - Current
- Collaborated closely with engineers in developing new products or improving existing ones, providing valuable input from a technician''s perspective.
- Showcased strong attention to detail in the preparation, assembly, and installation of intricate components supporting engineering projects.
- Executed engineering, technical, and maintenance procedures to ensure successful project completion.
- Streamlined team workflow by facilitating communication and collaboration among engineers, technicians, and management.
- Contributed to a safer working environment through strict adherence to safety protocols, guidelines, and regulations.
Logistics Coordinator
Addison Group
07.2018 - 12.2018
- Responded to supply chain disruptions by creating contingency plans to maintain business operations.
- Developed communication system between departments involved in logistics coordination, enhancing information flow.
- Collaborated with sales and customer service teams to address client concerns and expedite orders
- Managed medical supplies that monitored heart rates, ensuring accurate recording of patient information. Data Entry.
Accounts Receivable Analyst
Accenture
05.2017 - 06.2018
- Compiled and analyzed data to prepare customer invoices aligned with contractual requirements.
- Resolved discrepancies between payments and customer invoices through thorough research.
- Liaised with internal departments and clients to mitigate invoice disputes, ensuring swift issue resolution.
- Coordinated urgent cases with internal teams and vendors to achieve timely resolutions.
- Prioritized customer needs to enhance satisfaction and build strong relationships.
- Demonstrated commitment to continuous learning and adaptability in facing new challenges.
Call Center Representative
Harte Hanks
08.2014 - 04.2017
- Delivered exceptional customer support while managing high call volumes.
- Resolved complex issues during escalated calls, achieving significant client satisfaction.
- Mastered various software systems to navigate efficiently and reduce customer hold times.
- Facilitated communication among team members and clients to enhance collaboration with senior leaders.
Education
High School Diploma -
Cypress Springs High School
Cypress, TX06-2010
Skills
- Accounts receivable software and invoice processing
- Defect analysis
- Quality assurance
- Salesforce proficiency
- Safety compliance
- Troubleshooting techniques
- Microsoft Office skills
- Google Suite proficiency
Timeline
Defect Engineering Technician
Randstad
09.2022 - Current
Logistics Coordinator
Addison Group
07.2018 - 12.2018
Accounts Receivable Analyst
Accenture
05.2017 - 06.2018
Call Center Representative
Harte Hanks
08.2014 - 04.2017
High School Diploma -
Cypress Springs High School