OLUWATOYIN IGBAYILOYE
BROCKTON,MA
Summary
Accomplished Residential Counselor and Hospitality and Care Manager, adept in emergency response and fostering strong relationships. Expertise in reducing behavioral incidents and enhancing client well-being through strategic planning and compassionate communication. Demonstrates professionalism and ethics, ensuring high-quality service delivery and safety.
Overview
11
11
years of professional experience
Work History
Residential Counselor
Northeast Residential Networking
07.2024 - Current
- Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
- Maintained safe and supportive residential environments for at-risk individuals, contributing to their overall wellbeing.
- Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
- Monitored and documented client progress toward meeting goals and objectives.
- Managed crisis situations effectively, ensuring the safety of all residents while adhering to established protocols.
- Developed and maintained relationships with community resources to provide additional support services.
Hospitality and Care Manager
Eko Hotels and Suites
05.2013 - 06.2024
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.
- Assessed clients and developed plans to meet needs.
- Promoted a positive work environment fostering teamwork among employees across all departments within the establishment.
- Managed daily operations for a smooth functioning of the establishment, ensuring high-quality service delivery.
Education
Bachelor of Arts - Hospitality And Recreation Marketing
Lagos State University
Lagos, Nigeria07.2008
Skills
- Professionalism and Ethics
- Incident Reporting
- Emergency Response
- Daily Living Skills Instruction
- Relationship Building
Timeline
Residential Counselor
Northeast Residential Networking
07.2024 - Current
Hospitality and Care Manager
Eko Hotels and Suites
05.2013 - 06.2024
Bachelor of Arts - Hospitality And Recreation Marketing
Lagos State University
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