Oluyemi Okunade

• Processed customer transactions accurately and efficiently, including deposits, withdrawals, and loan payments

• Provided exceptional customer service by addressing inquiries, resolving issues, and offering product recommendations

• Balanced cash drawer daily with zero discrepancies over XX months

• Identified fraudulent activities and reported suspicious transactions to the appropriate authorities

• Promoted bank products and services to customers based on their financial needs and goals

• Assisted in opening new accounts for customers while ensuring compliance with regulatory requirements

• Managed a high volume of customer interactions while maintaining professionalism and courtesy at all times

• Collaborated with team members to achieve branch sales targets through cross-selling initiatives

• Resolved complex account issues by conducting thorough research and working closely with other departments as needed

• Demonstrated strong attention to detail when verifying signatures, identification documents, etc

• Developed strong relationships with regular customers through personalized service

• Adhered strictly to security protocols during cash handling procedures

• Served as a resource person for junior tellers by providing guidance on complex transactions or issues

• Assisted in training new tellers on bank policies, procedures, and systems

• Collaborated with the branch manager to implement customer service improvement initiatives

• Increased customer satisfaction scores by implementing proactive measures to address common pain points

• Maintained accurate records of all transactions, ensuring compliance with regulatory requirements

• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments

• Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues

• Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed

• Implemented effective upselling techniques to increase sales of promotional items or add-ons

• Collaborated with the store management team to resolve pricing discrepancies or product returns

• Maintained a balanced cash drawer at all times, reconciling discrepancies promptly

• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns

• Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed

• Assisted in inventory management by monitoring stock levels at the checkout counter

• Resolved customer complaints regarding pricing errors or product availability with professionalism

• Trained new employees on operating cash registers effectively

• Collaborated with other departments such as receiving or merchandising teams to ensure efficient operations

• Maintained confidentiality of sensitive financial information during transactions

• Achieved consistently high scores on mystery shopper evaluations through exceptional service delivery

• Managed customer complaints or concerns promptly, ensuring a positive resolution and maintaining customer satisfaction

• Assisted in implementing new cash handling procedures to improve accuracy and reduce errors

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• • Supporting state bimonthly LMIS report collection, review, interpretation, provision of feedback, data entry, analysis and generation of LMD Order templates for;
• * HIV/AIDS and Malaria bimonthly facility reports
• * Tuberculosis Quarterly reports
• * Reproductive and Family Planning bimonthly reports
• • Supporting the generation of Logistics systems progress reports such as stock out rates, average lead time, on time delivery rate and order fulfillment rate.
• • Managing supply chain activities positively for timely receipt of completed reports that contain quality data from health facilities, and following up on SDPs with missing or incomplete reports.
• • Monitoring and documenting the supply chain performance indices and design performance improvement plans using the national integrated monitoring and supervision framework.
• • Supporting the planning and documentation of periodic Procurement and Supply Management Technical Working Group (PSM-TWG) meetings where key decisions affecting state medicines supply chains are reached by stakeholders.
• • Supporting variance analysis of last mile deliveries using proof of delivery data for tracking of discrepancies between quantities ordered and quantity supplied and followed up on third-party logistics to identify the cause of the discrepancies and prescribe ways of resolving such.
• • Supporting monitoring and supervisory visits to facilities to assess inventory practices and ensure alignment with nationalh supply chain best practices to guarantee commodity security.
• • Supporting the waste drive of expired commodities from facilities in the state

• Assembled, integrated and repaired equipment or systems in accordance with appropriate standards and procedures.
• Assessed and estimated required labor, equipment, and plant space.
• Conducted failure analyses, documented results and recommended corrective actions.