Oluyemisi Gabriel
Brooklyn
Summary
Experienced IT specialist with a focus on technical troubleshooting and software deployment. Skilled in remote diagnostics and user assistance, committed to optimizing IT systems. Demonstrated success in improving user experience and operational efficiency.
Overview
14
14
years of professional experience
Work History
Information Technology Specialist
Christ Life Ministries Inc.
Brooklyn
11.2020 - Current
- Resolved hardware and software issues, enhancing user satisfaction through effective support and troubleshooting.
- Collaborated with staff to assess technology needs, providing tailored solutions to improve operational efficiency.
- Managed software installations and upgrades across departmental systems for optimal performance.
- Conducted remote diagnostics to swiftly identify and resolve technical problems, minimizing downtime.
- Maintained IT infrastructure, ensuring system availability for ministry operations.
- Updated inventory records for all installed equipment, including software licenses.
- Installed, configured, and maintained computer systems, networks, printers, and related equipment.
- Provided training to staff on the effective use of various technologies.
Computer System Analyst
Federal Ministry of Science and Technology
Abuja
11.2011 - 01.2017
- Analyzed systems to identify inefficiencies and proposed optimization strategies.
- Identified improvement areas in current system architecture, recommending enhancements that align with operational needs.
- Conducted training sessions for staff on new software implementations and end-user best practices, improving software adoption and efficiency.
- Trained staff and users on effective utilization of computer systems and programs.
- Supported end users in troubleshooting system issues, improving overall user satisfaction.
- Resolved escalated issues from help desk personnel related to system functionality.
- Deployed updates or patches to maintain optimal operation levels across all environments.
Education
Bachelor of Science - Computer Science
University of Ilorin.
Ilorin Kwara State Nigeria06-2008
Skills
- Technical troubleshooting
- Software deployment
- Network setup
- Infrastructure maintenance
- Remote diagnostics
- OS support
- Application support
- Issue resolution
- Remote assistance
- User assistance
- Systems analysis
- Communication proficiency
Timeline
Information Technology Specialist
Christ Life Ministries Inc.
11.2020 - Current
Computer System Analyst
Federal Ministry of Science and Technology
11.2011 - 01.2017
Bachelor of Science - Computer Science
University of Ilorin.