Olympia Mills
Fayetteville,NY
Summary
To secure a position in an organization that offers a challenging opportunity for career development by expanding my current areas of expertise within a positive team environment.
Overview
14
14
years of professional experience
Work History
Brokerage Associate
Atria Wealth Solutions
Syracuse, New York
08.2023 - Current
- Executed trades in a timely manner according to client instructions.
- Managed portfolios, including buying and selling securities as needed.
- Ensured compliance with regulatory requirements when executing trades or managing accounts.
- Fostered strong professional relationships with financial institutions, asset managers, and other industry professionals.
- Managed high-stress situations effectively, making critical decisions under tight deadlines to safeguard client interests.
Universal Banker/ Head Teller
The First Bank
McDonough, USA
09.2021 - 07.2023
- Trained new tellers in processes and procedures for financial institution, and provides guidance
- Conducted monthly audits and reports on teller staff
- Balanced main vault, verified and handled Federal Reserve shipment
Member Service Representative
Navy Federal Credit Union
Stockbridge, USA
07.2019 - 09.2021
- Crossed trained to perform various teller and banker procedures to maintain flow of business
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse member questions
- Greeted members warmly and handled all complaints with member centric focus
Teller
Wells Fargo
Augusta, USA
01.2016 - 12.2018
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates
- Processed customer transactions promptly, minimizing wait times
- Disbursed cash and checks accurately while maintaining security of cash drawers
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime
Flight Attendant
SkyWest Airlines
USA
11.2010 - 01.2013
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff
- Attended monthly workshops in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats and inflight beverage service
Education
Associates Degree -
Paine College
Augusta, GA01.2012
High School Diploma -
North Springs High School
Atlanta, GA01.2009
Skills
- Excellent interpersonal skills
- Excellent communication skills
- Excellent relationship skills
- Concierge Customer Service
- Analyzed business to optimize productivity
- Proficiency in Unio,Netx360,8x8
- Proficiency in Word
- Proficiency in Excel
- Proficiency in PowerPoint
- Customer Acquisition
- Referral/Repeat Business Generation
- Complaint Handling
- Consultative Sales
- Inventory Management
- Effective Leadership
- Financial Software
- Experience with Populations
- Activity Planning and Execution
- Clerical Support
Accomplishments
- Promoted to Lead Teller based on superior performance.
- Earned 100% surveys for outstanding customer service.
- Resolved product issue through consumer testing.
- Intermediate level Spanish
Phone - Number
315-373-8497
Timeline
Brokerage Associate
Atria Wealth Solutions
08.2023 - Current
Universal Banker/ Head Teller
The First Bank
09.2021 - 07.2023
Member Service Representative
Navy Federal Credit Union
07.2019 - 09.2021
Teller
Wells Fargo
01.2016 - 12.2018
Flight Attendant
SkyWest Airlines
11.2010 - 01.2013
Associates Degree -
Paine College
High School Diploma -
North Springs High School