Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Olympia Naylor

Athens,AL

Summary

Financial professional with extensive experience in regulatory compliance and customer service. Demonstrated ability to create tailored financial solutions that enhance client satisfaction. Expertise in loan processing and relationship management, consistently achieving sales goals and fostering client loyalty.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Consumer Loan Specialist

Republic Finance
Trussville, Alabama
01.2022 - 04.2025
  • Ensured compliance with all federal, state, and local regulations pertaining to consumer lending activities.
  • Prequalify borrowers based on credit criteria and offered debt counseling and financial education to clients and potential clients to help attain loan qualification.
  • Locked loans in system with agreed-upon terms and managed locked pipelines through funding process.

Personal Banker

Wells Fargo
Gardendale , Alabama
10.2016 - 05.2019
  • Created strategic financial solutions to suit individualized client needs.
  • Performed daily balancing of cash drawer and reconciled discrepancies when necessary.
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.

District Manager

Boost Mobile
Birmingham , AL
05.2014 - 10.2016
  • Maintained accurate records of employee attendance and payroll information for all stores within the district.
  • Monitored local market conditions to determine competitive trends and adjust strategies accordingly.
  • Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.

Financial Care Specialist

T-Mobile
Hoover , AL
02.2013 - 04.2014
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Collected deposits or payments and arranged for billing.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.

Education

High School Diploma -

Forrest County Agricultural High School
Brooklyn, MS
05-2005

Skills

  • Regulatory compliance
  • Financial analysis
  • Customer service
  • Loan processing
  • Credit assessment
  • Sales strategy
  • Cash management
  • Conflict resolution
  • Relationship management
  • Reporting and analysis

Certification

  • NMLS
  • Insurance Producer- Credit & Motor Club

Timeline

Consumer Loan Specialist

Republic Finance
01.2022 - 04.2025

Personal Banker

Wells Fargo
10.2016 - 05.2019

District Manager

Boost Mobile
05.2014 - 10.2016

Financial Care Specialist

T-Mobile
02.2013 - 04.2014

High School Diploma -

Forrest County Agricultural High School

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