Olympia Woods
Katy
Summary
A highly adaptable professional with a strong background in both customer service and technical positions, particularly at Adecco. Skilled in critical thinking and problem-solving, with a focus on improving process efficiency and addressing complex challenges. Proven expertise in data entry and device maintenance, driving notable cost savings. Works well in team settings, consistently upholding high-quality standards and driving performance enhancements.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Adecco
09.2021 - Current
- Customer Service
- Tier 2 Escalations & Issue Resolution
- Process Improvement & Optimization
- Staff Nesting & Training
- Knowledge Base & Resource Management (K.A. updates)
- Quality Assurance Excellence
- Performance Analysis & Reporting
- Team Collaboration & Support
- Provided daily support to customer agents, offering guidance on complex cases and troubleshooting issues.
Medical Device Technician
Novasyte Health
05.2019 - Current
- Calibrated and monitored devices post-installation to ensure optimal performance.
- Adhered to privacy regulations and safety protocols at all times.
- Contributed to cost reduction by efficiently repairing and maintaining various medical devices.
- Performed preventive maintenance on medical equipment to extend service life.
- Utilized testing and analysis tools to inspect and diagnose malfunctioning medical equipment.
- Collaborated effectively with diverse teams to achieve goals and resolve issues related to products and services.
Administrative Assistant
MacGregor Medical Association
08.2017 - 04.2019
- Managed a multi-line phone system, efficiently routing calls, delivering messages to staff, and greeting visitors.
- Protected sensitive information by adhering to strict privacy policies and maintaining secure filing systems.
- Provided exceptional customer service by responding promptly to client inquiries, addressing concerns, and fostering strong relationships.
- Ensured precise record-keeping through careful data entry and database management of important company information
Education
General Studies
Sowela Technical Community College
Lake Charles, LAHigh School Diploma -
Lake Charles Boston
1509 Enterprise Blvd, Lake Charles, LA 70601 05-1995
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Professional telephone demeanor
- Call center operations
- Scheduling
- Follow-up skills
Timeline
Customer Service Representative
Adecco
09.2021 - Current
Medical Device Technician
Novasyte Health
05.2019 - Current
Administrative Assistant
MacGregor Medical Association
08.2017 - 04.2019
General Studies
Sowela Technical Community College
High School Diploma -
Lake Charles Boston
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