Omaira Carolina Villarroel
Dallas,US
Summary
Customer service representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Advertising and Marketing Consultant
GRACELAND FOODS
11.2019 - Current
- Increased brand awareness by developing and executing targeted marketing campaigns.
- Boosted brand visibility by developing and executing comprehensive marketing campaigns across various digital platforms.
- Developed creative design for print materials, brochures, banners, and signs.
- Created engaging social media graphics that drove user engagement and increased online visibility.
- Improved client satisfaction by creating visually appealing and impactful graphic designs for various marketing materials.
- Updated outdated websites with modern designs in line with industry trends, helping clients remain competitive in their market segment.
SENIOR ADVERTISING SPECIALIST
THRYV INC, FORMERLY DEXYP, DEXMEDIA & YELLOW PAGES
08.2005 - 11.2019
- Performed software demonstrations for potential clients, highlighting strengths of Thryv Software
- Presented product demonstrations to clients, showcasing features and benefits that met their specific needs.
- Aided in software implementation for clients in marketing industry, providing setup and initial training services.
- Integrated third-party applications with existing systems, providing seamless interoperability between platforms.
- Created persuasive copywriting materials tailored specifically towards each client''s industry verticals while maintaining a consistent tone of voice.
- Monitored online advertising content by performing minor maintenance and providing informed input on approachability and design.
- Communicated campaign success and status reports to management by outlining progress and analyzing known performance indicators.
- Increased brand awareness by developing and implementing strategic advertising campaigns.
- Generated revenue growth by securing new clients and expanding services for existing accounts.
- Designed compelling presentations that successfully pitched new ideas and secured additional business from prospective clients.
- Promoted and marketed works through social media platforms.
- Produced original, creative content for promotional advertisements and marketing materials.
- Customized brand message to reach and capture target audience interest and drive engagement.
- Coordinated cross-functional teams to ensure seamless execution of integrated marketing campaigns from concept to completion.
- Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Delivered comprehensive product support, assisting customers with troubleshooting and usage guidance.
- Participated in training sessions for new hires, sharing insights on best practices in customer service excellence.
- Utilized CRM systems to accurately track customer interactions and update account information.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained up-to-date knowledge of product and service changes.
Education
Bachelor of Arts - Business Administration
Nueva Esparta Unversity
Caracas, VenezuelaSkills
- Computer Proficiency
- Customer Service
- Active Listening
- Data Entry
- Careful attention to detail
- Strong Analytic
- Effective time manager
- Excellent interpersonal skills
- Results driven
- Well organized
- Very optimist
- Team player
Certification
- ACE - Adobe Certified Expert, Photoshop
- SaaS Certified
- Google AdWords Certified
- Digital Marketing & E-Commerce
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Advertising and Marketing Consultant
GRACELAND FOODS
11.2019 - Current
SENIOR ADVERTISING SPECIALIST
THRYV INC, FORMERLY DEXYP, DEXMEDIA & YELLOW PAGES
08.2005 - 11.2019
Bachelor of Arts - Business Administration
Nueva Esparta Unversity
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