Summary
Overview
Work History
Education
Skills
Leadership Experience
Internship
Timeline
Generic

Omar A. Benkerroum

FORT WORTH

Summary

Hospitality professional with extensive experience at Radisson Hotel, recognized for exceptional guest service and conflict resolution skills. Achieved a 25% increase in guest satisfaction through effective communication and multitasking abilities. Proficient in Microsoft Office, adept at managing fast-paced environments to ensure smooth operations and outstanding guest experiences.

Overview

12
12
years of professional experience

Work History

Night Auditor

Radisson Hotel
Fort Worth
10.2020 - 12.2024
  • Conducted nightly audits and reconcile discrepancies in financial records
  • Ensured that all end of day activities have been successfully executed by employees in all departments
  • Assisted guests with check-in and check-out processes while provided exceptional customer service and addressing their needs.
  • Answered calls and queries related to potential booking
  • Prepared and distributed daily financial reports to management
  • Ensured compliance with hotel policies and procedures during night shifts
  • Assisting in training new front desk staff on night audit procedures
  • Handling customer requests and complaints during night shifts to guarantee guest satisfaction
  • Overseeing the completion of nightly closing procedures and ensuring proper documentation for all financial activities

Front Desk Associate

The One Hotel
Flushing
01.2018 - 01.2020
  • Operate the front desk according to standard procedures and excellent guest services
  • Register and process guests check in and out using Opera and Visionline for accuracy and legibility
  • Coordinated room assignments and accommodated special requests, resulting in an increase of guest satisfaction by 25%
  • Operate the switchboard and transfer calls as required
  • Addressed customer complaints and queries swiftly resolving issues and increasing repeat business by 15%
  • Prepare and distribute daily financial reports and summaries to hotel management

Bellman/Front desk agent

The Jane Hotel
New York
04.2016 - 12.2018
  • Greeted and escorted guests to their rooms, and retrieved and transported guest luggage.
  • Facilitated seamless interactions for Spanish-speaking guest, ensuring their needs were met.
  • Responded to guest inquiries and request in a timely, friendly and efficient manner
  • Promoted to front desk agent within 6 months.

Teller Associate

Republic Bank
New York, NY
05.2014 - 03.2016
  • Process standard teller transactions for customers, including servicing client accounts, accepting loan payments, managing safe deposit box payments, cashing checks, balancing cash drawers, handling night deposits, and correcting discrepancies
  • Balance automated teller machines, teller cash dispensers(TCD's)/teller cash recyclers
  • Complete 25+ customer transactions per hour with extreme attention to detail
  • Respond to customer account inquiries from 130+ weekly accounts

Internship Program

Legal Outreach
Long Island City
01.2013 - 01.2014
  • Participated in internships in prestigious Law firms: Cleary Gottlieb Steen & Hamilton LLP, Morrison Forester LLP, NYC Law Dept. Brooklyn
  • Diverged in Civil & Criminal Law Courses

Education

Associates of Engineering Science -

CUNY Borough of Manhattan Community College
New York, NY
12.2018

Skills

  • Microsoft Office software
  • Guest service excellence
  • Communication proficiency
  • Positive work demeanor
  • Cooperative teamwork
  • Conflict resolution
  • Multitasking

Leadership Experience

Legal Outreach Alumni, Legal Outreach, Long Island City, NY, 07/01/13, 08/31/13, Assisted current interns in developing strong communication and analytical skills through mentorship and case discussions.

Internship

Internship Program, Legal Outreach, Long Island City, NY, 01/01/13, 01/31/14, Participated in internships in prestigious Law firms: Cleary Gottlieb Steen & Hamilton LLP, Morrison Forester LLP, NYC Law Dept. Brooklyn, Diverged in Civil & Criminal Law Courses

Timeline

Night Auditor

Radisson Hotel
10.2020 - 12.2024

Front Desk Associate

The One Hotel
01.2018 - 01.2020

Bellman/Front desk agent

The Jane Hotel
04.2016 - 12.2018

Teller Associate

Republic Bank
05.2014 - 03.2016

Internship Program

Legal Outreach
01.2013 - 01.2014

Associates of Engineering Science -

CUNY Borough of Manhattan Community College

Similar Profiles

CREATE PROFILE