Summary
Overview
Work History
Education
Skills
Websites
Certification
Projects
Affiliations
Languages
Accomplishments
Timeline
Generic

Omar Arishee

Indianapolis,IN

Summary

Results-oriented IT professional with 17 months of experience in technical support, security, and Microsoft Dynamics. Possesses a strong foundation in Dynamics 365 CE modules (Sales, Marketing, Project Operations, CRM), troubleshooting, communication, and customer service. Proven ability to resolve 95% of user-reported issues on the first call, resulting in increased project completion rates and reduced support tickets. Eager to learn and adapt to new technologies.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Technical Support Engineer

Tek Experts
08.2023 - Current
  • Diagnosed and troubleshooted complex technical issues within Dynamics 365 CE Sales and Marketing and Project Operations modules
  • Achieved a 95% resolution rate on the first call, resulting in a 20% increase in project completion rates and a 15% reduction in support tickets
  • Exceeded service level agreements by resolving 80% of user issues within 20 days, leading to a 90% customer satisfaction rating.

Security Specialist

Allied Universal/ Amazon AWS
11.2022 - 08.2023
  • Utilized advanced security monitoring tools to oversee CCTV cameras and manage security systems within data center facilities
  • Conducted regular patrols to promptly respond to alarms and intrusions, maintaining a secure environment for data centers
  • Collaborated with corporate security teams and IT personnel to troubleshoot and resolve technical issues related to data center security systems.

Education

Cyber Security Operations (Cisco) - Information Technology

The Open University
06.1934

PG Certification in Cyber Security and Ethical Hacking -

Malaviya National Institute of Technology (MNIT), Jaipur
06.1934

CCNA Cyber Ops Certification -

Skills

  • Microsoft Dynamics CRM
  • Incident Management
  • Collaborative Problem Solving
  • Cisco Networking
  • Customer-Focused Service
  • Application Support
  • Technical Support
  • Technical Documentation
  • System Configuration Changing
  • Debugging

Certification

  • Introduction to Python for Cybersecurity - Infosec
  • An Introduction to Cryptography - Coventry University
  • An Introduction to Coding and Design - University of Leeds
  • Introducing Security: Aligning Asset and Risk Management - ISC2
  • Linux Training - Intellipaat

Projects

Static Routing Configuration Using Packet Tracer, Performed Static Routing using Packet Tracer, created and configured network topologies, and sent and traced packets over networks., linkedin.com/in/omar-arishee-a8b535238 Analyze Network Traffic with TCPDump, Learned how to use tcpdump to capture and analyze TCP traffic, empowering daily networking operations., linkedin.com/in/omar-arishee-a8b535238 IT Ticket Management with Typeform, Gathered contact information from respondents, constructed question groups, and personalized the Typeform with design., https://admin.typeform.com/form/COlJB8UU/create?typeform-source=admin.typeform.com&block=c5e7da50-55f3-46fc-8dba-bc9ad5bf13da#view-modal

Affiliations

counlts

Languages

Arabic
Native/ Bilingual
English
Native/ Bilingual
Spanish
Elementary

Accomplishments

Omar J Arishee

has achieved a FutureLearn Award for the following program

Good Brain, Bad Brain

University of Birmingham

This flexible program of online courses from the University of Birmingham allowed learners to explore the key concepts of the human brain.

Timeline

Technical Support Engineer

Tek Experts
08.2023 - Current

Security Specialist

Allied Universal/ Amazon AWS
11.2022 - 08.2023

Cyber Security Operations (Cisco) - Information Technology

The Open University

PG Certification in Cyber Security and Ethical Hacking -

Malaviya National Institute of Technology (MNIT), Jaipur

CCNA Cyber Ops Certification -

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Omar Arishee