OMAR ARKI
Dallas,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Correspondent Lending Escalation Associate
PHH Mortgage Services
01.2022 - 12.2022
- Managed and maintained efficient, well-organized file of over 50 loans per month
- Streamlined research processes to meet tight deadlines for multiple projects.
- Reviewed loan files and identified error root-cause which reduced errors by 5% month over month.
- Liaised with risk management, internal audit and employee services departments to direct compliance issues to appropriate channels for investigation and resolution.
- Analyzed trends in funding data to investigate inaccuracies
Escalation Specialist/Team Lead
JPMorgan Chase & Co
04.2013 - 01.2022
- Reduced incoming escalations by 10% through research.
- Consistently met & excepted departmental service level targets
- Liaised between customers and internal/external partners to expedite resolution.
- Developed team communications and information for meetings
- Led projects and analyzed data to identify opportunities for improvement
- Participated in customer service training for internal teams to share knowledge and experience and improve quality of customer service
Collections Representative
JP Morgan Chase
01.2012 - 04.2013
- Handled 100 outbound and inbound calls daily with goal of collecting owed debt
- Identified impact of proposed solutions for delinquent clients, discussed options and determined candidates for foreclosure.
- Processed payments and applied to customer balances
- Researched accounts and completed due diligence to resolve collection problems
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes
Commercial Collections Representative
GE Capital, GE
04.2006 - 01.2012
- Managed accounts receivables file of 75-100 Government accounts
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems
- Worked closely with delinquent account holders to collect and reconcile accounts through approved channels
- Researched billing errors and discrepancies to initiate corrective action
- Reconciled accounts receivable ledger to verify payments and resolve variances
- Utilized Microsoft Excel to manage invoices and payments
Education
Some College (No Degree) - Business
Strayer University
Dallas, TXHigh School Diploma - Law And Public
Martin Luther King Jr. /Law Magnet H.S.
Cleveland06.1990
Skills
- Financial Services
- Detail-Oriented
- Proficient In Microsoft Office
- Presentation Management
- Accounts Receivable
- Quality Assurance Controls
- Root-Cause Analysis
- Documentation Expertise
Accomplishments
- Licensed Life Insurance Agent - 2019
Timeline
Correspondent Lending Escalation Associate
PHH Mortgage Services
01.2022 - 12.2022
Escalation Specialist/Team Lead
JPMorgan Chase & Co
04.2013 - 01.2022
Collections Representative
JP Morgan Chase
01.2012 - 04.2013
Commercial Collections Representative
GE Capital, GE
04.2006 - 01.2012
Some College (No Degree) - Business
Strayer University
High School Diploma - Law And Public
Martin Luther King Jr. /Law Magnet H.S.
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