Omar Awad
Fontana,CA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Tonys Electronics Store Manager, Phone Repair Tech
Watan Asaad- 562-359-6845
04.2022 - Current
- store manager
- techniticion phones and tablets 1 year and 3 moths experience
- repair screen, replace parts of phones and water damage
- Processed credit and debit card payments to complete customer buying experience.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Applied knowledge of electronics products to educate prospects and customers.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
I Fix and Sell Wireless - Phone Repair Technician
Hamza Awad
01.2022 - 03.2022
- store manager
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- repairing phones and tablets for the costumers
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Boost Mobile - Customer Service Representative
Zara Awad
08.2021 - 01.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided primary customer support to internal and external customers.
- Tracked customer service cases and updated service software with customer information.
Education
High School Diploma -
The Oxford School
Panama12.2019
Skills
- managing store
- costumer service
- Microsoft Excel
- Microsoft PowerPoint
- phone repair
- tablets repair
- Selling Techniques
- Customer Loyalty
- Microsoft Word
- Closing Sales
- Refund Processing
- Customer Relations
Languages
Arabic
Native or Bilingual
Spanish
Native or Bilingual
English
Full Professional
Timeline
Tonys Electronics Store Manager, Phone Repair Tech
Watan Asaad- 562-359-6845
04.2022 - Current
I Fix and Sell Wireless - Phone Repair Technician
Hamza Awad
01.2022 - 03.2022
Boost Mobile - Customer Service Representative
Zara Awad
08.2021 - 01.2022
High School Diploma -
The Oxford School
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