Omar Castro
Mount Vernon,NY
Summary
Dynamic professional with a proven track record in customer service and time management, honed across roles from Front Desk Receptionist at the Board Of Elections In The City Of New York to Driver with MVP Transportation. Excelled in enhancing customer satisfaction and streamlining operations, showcasing exceptional problem-solving skills and bilingual communication abilities.
Overview
23
23
years of professional experience
Work History
Food Service Worker
Mount Sinai Health System
03.2014 - Current
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
Parking Attendant
Central Parking Services
04.2021 - 02.2022
- Kept parking lot clean and well-maintained to provide safe and attractive lot to customers.
- Demonstrated excellent multitasking abilities while balancing responsibilities such as fee collection, space assignment, and customer inquiries.
- Maintained a safe and secure parking environment by conducting regular patrols and reporting any suspicious activity.
- Reduced wait times for customers by swiftly processing vehicle entries and exits using automated systems.
- Facilitated vehicle flow by managing traffic control and parking in assigned area.
Driver
SP Parking
03.2012 - 03.2014
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
Driver
MVP Transportation
03.2010 - 03.2012
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
Front Desk Receptionist
Board Of Elections In The City Of New York
08.2001 - 12.2010
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Education
GED -
New York
New York, NY05.2010
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Data entry
- Problem-solving skills
- Team collaboration
- Scheduling
- Verbal and written communication
- Hospitality services
- Front office management
- Clerical support
- Fluent bilingualism
- Language translation
- Customer support
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Parking Attendant
Central Parking Services
04.2021 - 02.2022
Food Service Worker
Mount Sinai Health System
03.2014 - Current
Driver
SP Parking
03.2012 - 03.2014
Driver
MVP Transportation
03.2010 - 03.2012
Front Desk Receptionist
Board Of Elections In The City Of New York
08.2001 - 12.2010
GED -
New York
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