Omar Cerna
Fort Worth,TX
Summary
Driven Operations Supervisor with proven success at Speedx, enhancing productivity by 20% through workflow optimization and team development. Skilled in logistics management and employee coaching, fostering a positive work environment that reduces turnover. Adept at leading continuous improvement initiatives and delivering measurable operational efficiencies.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Operations Supervisor
Speedx
Flower Mound, TX
11.2024 - Current
- Oversaw logistics coordination for seamless transportation of goods between various departments and locations.
- Led team meetings to communicate goals, updates, and address concerns effectively.
- Resolved operational issues promptly to minimize disruptions in service delivery.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Led continuous improvement initiatives aimed at reducing waste, increasing efficiency, and enhancing overall productivity levels within the organization.
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
Account Manager
Southern Cleaning Services Inc.
Dallas, TX
07.2023 - 11.2024
- Managed client accounts, ensuring satisfaction and effective communication.
- Developed tailored service proposals to meet client needs and expectations.
- Coordinated service schedules, optimizing resource allocation and efficiency.
- Collaborated with team members to resolve client issues promptly and effectively.
- Managed client accounts, ensuring timely responses to inquiries and service requests.
- Developed strong relationships with customers, enhancing satisfaction and loyalty.
- Coordinated service schedules, optimizing resource allocation for cleaning teams.
- Led quarterly reviews with clients to assess service effectiveness and identify growth opportunities.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Operations Supervisor
Kroger Fulfillment Center
Dallas, TX
11.2021 - 07.2023
- Oversaw daily operations to uphold safety and quality compliance standards.
- Facilitated workflow coordination among team members to optimize productivity and efficiency.
- Led training sessions for new employees on operational procedures and safety protocols.
- Implemented process improvements to reduce waste and optimize resource allocation.
- Oversaw daily operational workflows, ensuring adherence to safety and quality standards.
- Trained and mentored team members on best practices for efficiency and productivity.
- Coordinated cross-departmental communication to align objectives and improve workflow efficiency.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
- Led continuous improvement initiatives aimed at reducing waste, increasing efficiency, and enhancing overall productivity levels within the organization.
Education
High School Diploma -
South Hills
Fort Worth, TXSkills
Operations management
Performance monitoring
Task delegation
Staff supervision
Team Training
Employee development
Warehouse operations
Logistics oversight
Customer relationship development
Production
Workflow optimization
Management
Quality assurance
Project planning
Logistics expertise
Customer relationship management
Logistics coordination
Scheduling coordination
Delegation
Safety oversight
Human resources
Operational planning
KPI tracking
Data analysis
Logistics management
Cost control
Employee supervision
Data entry
Customer service
Goal setting
Staff training
Staff development and training
Leadership and change management
Handling complaints
Certification
Food protection manager certification
Languages
Spanish
Full Professional
Timeline
Operations Supervisor
Speedx
11.2024 - Current
Account Manager
Southern Cleaning Services Inc.
07.2023 - 11.2024
Operations Supervisor
Kroger Fulfillment Center
11.2021 - 07.2023
High School Diploma -
South Hills