OMAR CHISHIMBA
Indianapolis,IN
Summary
Experienced with over 18 years of experience in customer service. Excellent reputation for resolving problems and improving customer satisfaction. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational mission statement.
Overview
3
3
years of professional experience
Work History
CARD EMBOSS OPERATOR
FISERV INC
INDIANAPOLIS, Indiana
03.2024 - Current
- Met deadlines for completion of assigned tasks efficiently and effectively.
- Reported any discrepancies or abnormalities in the production process immediately to supervisor.
- Documented daily production results accurately and completely.
- Followed established safety procedures while operating machinery and working around hazardous materials.
- Maintained records relating to product output numbers, scrap rate analysis, and downtime reports.
Customer Service Agent
American Airlines
Indianapolis, IN
03.2022 - 03.2023
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Carried out day-to-day duties accurately and efficiently.
Education
GED -
HELEN KAUNDA SECONDARY
KITWE,ZAMBIA11-1995
Skills
- Customer Complaint Resolution
- Problem-solving abilities
- Attention to Detail
- Check-in procedures
- Passenger assistance
- Customer reservations
- Analytical and Critical Thinking
- Data Entry
- Production procedures
- Quality assurance
- Quality inspection
- Teamwork and Collaboration
- Machine operation
- Production monitoring
Timeline
CARD EMBOSS OPERATOR
FISERV INC
03.2024 - Current
Customer Service Agent
American Airlines
03.2022 - 03.2023
GED -
HELEN KAUNDA SECONDARY
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